Sunandan Sarkar Email & Phone Number

Helsinki, Fi

Helsinki, Fi

Tallinn, Harjumaa, Estonia

Leading a high-performing team of over 20 Production Specialists at Swappie, providing comprehensive oversight of onboarding, coordination, and development initiatives. Took charge of spearheading performance management and engagement strategies, prioritizing tasks, and implementing strategic lean process changes to consistently meet and exceed team targets.Addressed intricate challenges, including complex customer cases, fraud, and scams, by conducting thorough investigations and upholding stringent quality standards. Effectively managed scheduling intricacies, conducted regular 1-1s, and played a pivotal role in ongoing performance-related activities, fostering a cohesive and motivated team.Demonstrated a leadership style characterized by a robust set of skills, including effective people management, clear communication, adept problem-solving, and strong organizational capabilities, tailored to the nuances of a multicultural team. Further showcased proficiency in excelling in operational efficiency, warehouse processes, and expertise in Warranty/C2B matters, consistently highlighting adaptability, ownership, and a strategic perspective.

Tallinn, Harjumaa, Estonia

Led and supported a dynamic team of 15 individuals, overseeing the entire employee lifecycle from recruitment and onboarding to ongoing mentorship. Ensured comprehensive team performance through KPI evaluations, quality control, and a focus on development processes.Collaborated closely with senior management to calibrate and report on team progress, as well as implement organizational enhancements. Proactively addressed and managed complex and urgent warranty and C2B claims, combining analytical skills with effective resolution.Provided valuable technical guidance and support for internal systems and applications, contributing to the overall efficiency of operations. Diligently maintained workstations, ensuring they were well-equipped with necessary devices and applications.

Tallinn, Harjumaa, Estonia

Managed resolution of customer complaints and gathered essential data to validate and process warranty claims. Offered troubleshooting assistance for various issues, conducted diagnostics, and organized cases in accordance with warranty guidelines, referring them to relevant departments as necessary. Proactively escalated emerging warranty trends and issues to the Warranty Diagnostics Coach. Collaborated with the coach and analysts, providing assistance with tasks to ensure timely completion in alignment with both deadlines and customer requirements.

Tallinn, Harjumaa, Estonia

• Strategic Planning: Maintain the effectiveness and efficiency of the organization by identifying and delivering strategic plans for implementing IT policies, research and evaluate emerging technologies, and best practice guideline.• Process Improvement: Monitoring daily operations, handling systems administration and business-critical IT tasks, identifying problematic areas and coordinating technology installations, upgrades, and maintenance. Assuring IT activities performed are within the parameters of the company requirements.• IT Support: Track and troubleshoot hardware and software inventory, including essentials IT operations, security tools, operating systems, applications, servers.

Tallinn, Harjumaa, Estonia

Quality EngineerJob Profile: Performed project management and testing roles for web and mobile app projects.• Agile Project Management: Developed, documented, and managed requirements for the projects. E.g. used agile management processes to test out an application developed in the UK for energy gas and electricity service.• Manual Testing: Developed and maintained the test cases according to the functional specification, lead and executed manual testing (Regression, Integration, Sanity, Smoke, Acceptance testing) and issue management (Jira).• Quality Control Report: Delivered quality software via quality control test report, determining software quality and readiness for release along with the release sign-off responsibility.

Shanghai City, China

Job Profile: Ensuring continuous improvements within the Quality control systems and culture.• Analyzing and Software Translation: Performed mobile phone software translation (English/Chinese - Bengali), tracking, verifying and reporting the translation issue.• Usability Test and Bug Reporting: Worked cross-functionally with developer and designer to detect and diagnose errors and bugs, conduct product testing and documenting. (Project TECNO i3 Pro)

Wuxi, Jiangsu, China

Assistant Sales ManagerJob Profile: Designing and implementing a strategic sales plan as well as expanding foreign trade business.• International Logistics Management: Oversaw the preparation of complex customs documents to facilitate the shipment of the product. E.g. Oversaw the delivery of Sport ATV from the factory in Wuxi to Bangladesh and Vietnam, strategic planning and designing the routing guide, sourcing shipping vendors, and preparing all customs documents.• Supply Chain Technical Analysis: Performed technical analysis in the design of bespoke logistics solutions, performing due diligence on the cranes, tracks, bearing capacity, and other components of shipment vendor’s equipment and infrastructure to ensure the safe delivery of the product.• Managing Client Relationships: Successfully handled the export order and provided the delivery according to customers’ requirements. E.g. acting as a liaison between clients, company, and logistics through discussions and negotiations. Major clients in Asia, North America, and Europe.• Procurement and Quality Control: Performs full cycle procurement management, soliciting bids, acquiring samples, analyzing materials, managing project timelines, and executing dynamic quality control management strategies. E.g. Managed ~4 procurement projects with up to €100K in project value simultaneously.

Master'S Degree, Professional Project Management

Master'S Degree, Social Entrepreneurship, 4.573

Activities and Societies: Entrepreneur, Analyst of social impact, Business developer, Community developer, Project manager, CSR manager.

Master’S Degree, Enterprise Management, 81%

Bachelor'S Degree, Biotechnology, 84%

Language, Chinese