- Oversee detailed project management schedule across all relevant departments- Monitor, follow up and ensure strict adherence to deadlines and quality standards as per company KPIs- Schedule and allocate tasks to team members, making regular recommendations for project team members- Hold kick-off-meetings and regular progress meetings with designated teams to track progress- Arrange for timely management of editorial, proofreading, and quality control on projects- Provide end-to-end administrational and support services for all assigned projects- Interface with clients on a daily basis, updating project status and acquiring client feedback- Update company database, status reports, and other procedures as per standard SLAs- Cost negotiation, budget allocation and preparation of quote and invoice- Hold phone conferences with the overseas clients (on-site teams)

-Liaise with clients and help the document specialists to deliver small level publishing projects-Receive instructions from the clients (overseas) through telephone calls and re-iterate the same to internal team members-Assist the team leads/managers in managing the roster system of the work force.-Manage the MIS reports for the shift and team.-Head the handover process at the end of every shift-Address the bottle-necks of the team members to the higher management