Sebastian Sund Email & Phone Number

Uppsala, SE

Stockholm, Stockholm County, Sweden

• Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
• Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
• Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.
• Leading a global CX team to align and drive OKRs and KPIs

Stockholm, Stockholm, Sverige

• My responsibilities:
• Collaborate with stakeholders and create and present customer insights reports for them to enhance customer experience and brand awareness.
• Working to ensure insights and feedback are shared and actioned on.
• Align customer experience strategies with marketing initiatives and business strategies.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Work with Salesforce, Hubspot, Jira, and Typeform.

Stockholm, Stockholm County, Sweden

Region UppsalaContinued the role as project manager but as a consultant. Besides my duties as project manager, one of my main responsibilities was to produce the e-course. I was producing the e-course in Storyline 360.PostNordI was a part of a system implementation project. My responsibilities were supervising, overseeing, and reporting on the project's.

Working as a lecturer/instructor to soccer coaches. My job consisted of presenting and instructing according to the curriculum. But also to lead the participants. During this time I have developed my leadership and pedagogical skills.

Uppsala County, Sweden

• Project manager for "eLearning - healthcare journeys", which aimed to deliver an e-course for all healthcare professionals.
• Produce e-course in Storyline 360 and create content in Premiere Pro, Photoshop
• Meeting with project team members to identify and resolve issues
• Proactively addressed stakeholder concerns and resolved issues to maintain project momentum
• Collaborated closely with key stakeholders to define project scopes and objectives, ensuring alignment with their needs and expectations
• Conducted risk assessments and developed mitigation strategies to minimize project disruptions.

• I got the opportunity to work with CX to a larger extent. I was responsible for integrating CX into the business. I worked closely with the business in order to get involved with the different strategies, share.
• Personal contact with internal stakeholders, understanding how CX can support them in their work and as well as establish and promote CX within the organization.
• Head of CX and working to ensure insights and feedback are shared and actioned - working cross-functional to conduct research to ensure innovative products, processes and business development.
• Analyze customer data to deliver clear insights on customer segment behaviour to be used in customer strategies and marketing communication.
• Strategic expansion through nomination campaigns, university activities and social media
• Develop and improve new and existing processes from the new department structure we operate within.

Uppsala Län, Sverige

• Single handily started and established a customer experience function for the organization. I founded UL-panelen which is a customer panel for Region Uppsala, Public transportation. I became an SME for CX when the.
• Recruit customers to UL-panelen
• Engage with customers within UL-panelen
• Business development, Mobility Management and CX
• Qualitative and Quantitative Research
• Develop and improve new and existing processes

Uppsala Län, Sverige

As an account manager, I served as the liaison between Region Uppsala (UL) and our customers/travelers. I was responsible for B2B and mainly worked with establishing processes (e.g., Customer acquisition and customer retention) and analyses.

Uppsala, Sverige

• My responsibilities:
• Customer service agent
• Business analyses
• Develop and improve new and existing processes for the sales department (eg. digitalization of purchase order process)

Arlanda

• At Academic Work, I learnt the fundamentals of the recruitment process and the role has given me immense knowledge regarding recruitment. My day-to-day work mainly consisted of:
• Writing job ads
• Going through applications
• Salary administration
• Telephone Interviews
• Face-to-face interviews

During my time at Uppsala University, I worked as an administrative assistant which helped me develop my organizational skills, among others. I worked for keeping the office running smoothly and oversee administrative support.

Uppsala, Sverige

As a trainee at Global sourcing GEHC I worked closely with all sourcing leaders to support projects and day-to-day work. I got a great understanding of how to work with analyses (e.g. stakeholder, business, market) and create & present business cases in order to achieve savings. I worked with several implementations and supplier negotiations. I also got.

Bachelor'S Degree, Human Resource Management And Working Life, Education

Business Administration, Law, Economics And Statistics