As an IT Security Portfolio Manager, I am responsible for ensuring that a company's IT security portfolio is aligned with its business goals and objectives. My role involves identifying and analyzing potential security threats, evaluating and recommending security solutions, and managing the implementation of security strategies. Responsible for the total cost of ownership for the products that we use in my portfolio. Includes Operations management, project management and financial management.>End to End responsible for Business-Critical Landscapes liaised with suppliers and natural teams with regard to delivery performance and reliability of a specific portfolio.> Spearheaded many continuous improvement initiatives in the team and natural teams.>Identified risks, issues, and dependencies to maximize secure, reliable, and affordable operations.>Balanced priorities and focused on “what matters most” to ensure that focus is aligned with business needs.>Identified and improved service delivery and applied automation to maximize efficiencies and generate business value.>Initiating new projects/programs to onboard the services/applications that are required for business stakeholders.>Using data and data insights to improve landscape health and brought structural improvements using tools like Power BI, ServiceNow for analytics and visualization.>Conducted regular technical landscape Assessment reviews and actively managed risks in collaboration with relevant stakeholders.>Managed third-party contracts to drive delivery of required services on a budget of $10Million per year.>Utilized business analysis and analytics/reporting tools to improve landscape health and drive structural improvements together with stakeholders.>Understood key product management roadmap and work with natural teams for a seamless implementation.>People Management includes staff and contractors.

Understand Shell’s IRM applications’ landscape and architecture to manage end to end operational support across multiple vendors•Ensure adherence to Shell framework for SOX, information security and regulatory compliance, and that relevant technical strategies, policies, standards and practices are applied correctly•Quickly develop an understanding of Cyber defence business needs to work with vendors to create and implement support processes that proactively resolve or identify issues before they become larger problems•Understand how projects enable the implementation of Shell’s IRM capabilities to accurately assess technical issues and recommend solutions that are supportable and consistent with the Shell IT management principles and IRM strategy•Work with suppliers to advise on impact of technical exceptions, including requests for changes, deviations from specifications, etc. Ensure that there is proper technical assessment of all such exceptions•Participate in application environment design for enhancement requests or on projects to improve application performance and ensure solution delivery in line with requirements•Work with support and project management teams to evaluate test results to oversee smooth implementation according to standards and business needs and technical feasibility and support considerations.•Work with suppliers and internal stakeholders to mature support processes during and after project implementation•Manage all associated contract and financials management for the applications. (~$10 Million) •Identify opportunities for continuous improvement

Worked Via ASM Technologies. Accountable for the design, operational stability, understanding, supporting and maintaining a complex environment; comprised of multiple business units and multiple support groups. Provided 3rd Tier support to the technology operation teams by engaging as an escalation point for incidents, Root Cause Analysis and informal support for issues that arise during day to day activities.

Worked as a Messaging specialist supporting Email security and Lotus Notes infrastructure. Performed Service Management activities along with L2/L3 support for entire Messaging Landscape.