Sundar Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

• Managing all IT Technical Support & Incident Management for the APAC region with three members in a team, being the lead and point of contact for all IT-related issues/Requests.
• L2 IT End users Support, System Maintenance-Troubleshoot Hardware/Software/Applications issues/requests through the ticketing tool in the office or Remote Desktop Support tool. Ensuring the uptime of all employees, and.
• Intermediate-level knowledge, two years’ experience on Microsoft Endpoint, AZURE, INTUNE, and JAMF.
• Imaging MacBook through JAMF, Windows 10,11 Imaging through Windows Autopilot and Install Linux/Unix machine OS requests.
• Provision AVD/VDI access to users' requests in Azure.
• New Hire onboarding/Off-boarding of Employees.

Bengaluru, Karnataka, India

• Account End Users across North America, EMEA, and Asia-Pacific.
• Issues/Requests primarily for windows users, secondary for MAC users.
• Support user access to IT systems, including user onboarding and offboarding processes
• Good Hands-on experience on Windows machines, Network troubleshooting, Linux, Mac operating systems, and applications such as Microsoft Office/Outlook products.
• Ability to multi-task efficiently while working on multiple computer tasks, communicating with customers.
• Experience in WDS, Imaging machines with SCCM which includes OS image creation, capturing & deploying.

Bengaluru Area, India

• Experience in Cloud Application Support, Windows user desktop support, Basic Network support, Beginner in IT security, and Cyber security roles.
• Provide 24/7 Level 2, Production support to JIO Cloud. Respond to operational/client incidents and address/correct issues found to resolve issues and/or restore services.
• Troubleshoot and resolve complex product-level issues for the Reliance client.
• Drive Root cause analysis and help arrive at permanent resolutions.
• Follow continuous service improvement plan and input frequently occurring issues to the R&D, and QA team and work towards product stabilization.
• Enhance the knowledge base by regularly documenting the known issues and resolutions.

Bengaluru Area, India

• Onsite Location Harman
• Handled Application, Software & Hardware related issues using ticketing tools With SLA to resolve issues – Desktops, Notebooks, Peripherals.
• Handling Escalated, High priority, L2 issues also supporting for Desktop and Laptop L2 issues.
• Handling issues with domain user accounts and performing activities in Active Directory of windows server 2012 and MS Exchange Management console Tools like creation, editing login ID & email ID, password resetting.
• providing access for like MS Lync server 2013, WIFI networks, and domain networks.
• Troubleshooting and maintaining SCCM, VPN Issues.

Bengaluru Area, India

• End User support to 300+ users and 50+ Critical / Senior users
• Handled Hardware, Software, and Network & Application related issues using ticketing tool With SLA to resolve issues – Desktops, Notebooks and Peripherals.
• Provide update patches for operating systems and update system configuration to improve efficiency
• Coordinate with the warehousing department and place orders for hardware and other equipment