Eric Sundberg Email & Phone Number

Accountable for the continued customer satisfaction and upsell for some of our largest customers. Driving results in collaboration and partnership together with our customers.

Directing the creation and hiring of a new department responsible for customer onboarding, by creating two new teams, Delivery and Project Management Office.

Heading up the operations function and SRE team at one of the most exciting startups in FinTech - certainly in Finland, possibly the world!

Finland

Heading up the Payment Services and Operations together with the rock stars at #teamEnfuce

Primarily responsible for creating and implementing an IT-audit programme across the Group of companies, achieved by linking corporate strategic objectives to critical IT components and processes through risk management. Key Achievements- Created a 3-year IT-audit programme for the Group, including presentations to the Audit Committee and other key stakeholders.- Established a new way of working to enable the concept of Combined Assurance across the second and third lines of defence, targeting a reduction in the amount of overlap while also enabling improved resource utilisation across the assurance functions.

Mariehamn Area, Finland

Reporting to the CEO with accountability for development and delivery of customer facing IT infrastructure services, operations and architecture, including process improvements, operational efficiency and staff development. As a member of the executive leadership team, I actively contributed to the strategic direction and development of the wider organisation. Key Achievements- Generated new services to the value of ~1m€, including creating business cases, delivering sales/board presentations, driving contract negotiations and directing service implementation.- Grew department size by 60% to meet demand while also increasing billable hours from 20% to 50% of available time through a series of process improvements. Establishing these new services and improving billable hours increased the revenue generated by the department, contributing significantly to making the company profitable. Process improvements led to a more efficient department and in turn to better customer satisfaction.

London, United Kingdom

Reporting to the Director of IT with a wide-ranging remit in the data, information and security space, primarily focused on the strategic direction of Information Management and Security within the organisation. Key Achievements- Defined and implemented a 3-year strategy for Information & Data Management across the organisation.- Directed the information security posture, including the delivery of the ISO 27001 certification project and the approach to PCI-DSS & GDPR compliance requirements.- Led Change Management related to Information Management and Security, including chairing the Information Management Steering Group – a cross section of senior and executive leaders. The results of my actions enabled the organisation to articulate that information is a critical asset and how it most appropriately leverages and protects this asset to successfully drive the organisation’s strategic digital agenda.

London, United Kingdom

I was promoted to a new role, accountable for all aspects of Document, Content and Knowledge Management. In addition to the core role, I was a member of the IT Extended Leadership team. Key Achievements- Created and led the implementation of a 3-year Strategy and Vision, including roadmaps targeted at achieving solution alignment/consolidation and a drive towards higher ROI with reduction in OPEX.- Led the creation of a Business Analysis Process across the IT department, fundamentally changing how requirements were captured, analysed and sanctioned.- Responsible for a 4m€ yearly budget, including vendor relationships and contract negotiations. The direct results were; increased user adoption & awareness – effectively increased ROI; reduction in OPEX due to decommissioning; better requirements definition and direction of demand prioritisation resulting in clear expectations and improved communications across stakeholder groups.

London, United Kingdom

I was hired by the CIO to take the Document Management solution (Livelink) forward following completion of the initial implementation project. Key Achievements- Rewrote the business case for Document Management, gained senior leadership sanction to proceed with a re-implementation programme and subsequently managed this activity.- Responsible for the Change Management aspects of Document Management, including requirements workshops, overcoming user resistance, establishing super user communities as well as end user training.- Led the creation and implementation of a system change control process. My leadership in this role resulted in system usage growing by 30% year on year. There was also a drastic improvement in system stability with unplanned outages down to less than 3 per year.

London, United Kingdom

I worked as part of a small project team implementing a cross organisational Information Management Programme and was tasked with Change Management activities primarily around the Document Management (Livelink) system. Key Achievements- Shared responsibility for delivery of a global programme of end user awareness and training.- Defined, established and ran the support organisation required in the project phase.

London, United Kingdom

I was tasked with the shared responsibility of end user training and support for two of their key systems; CRM and Website Portal. Key Achievements- Delivered end user training, support and requirements enhancements for the systems across the organisation, primarily to the global Foreign and Commonwealth Office network and Business Link teams across the UK.- Documented and published process flows and user guidelines.

Master Of Business Administration - Mba, Business Administration And Management, General, Merit

Post Graduate Certificate In Business Administration, Business Administration And Management, General

Professional Certificate In Management, Management Studies

Diploma In Business Administration, Business, Management, Marketing, And Related Support Services

Activities and Societies: President of student council This 3-year course developed student’s experience in setting up and running.