Sunder Thyagaraj Email and Phone Number
With over a decade of experience in the IT industry, I am a dynamic, team-spirited, and achievement-oriented professional currently serving as a Technical Project Manager at Oracle Cerner in Bangalore. My expertise lies in streamlining business processes, driving continuous improvement, and building robust teams capable of overcoming any obstacles.I lead business-led IT projects and internal initiatives related to data center infrastructures in my current role. I am responsible for the end-to-end management of major projects, such as Compute Get Well, Data Center Migration, VPC-LACP Configuration Changes, Storage Array Tech Refresh, and Standard Infrastructure Clean up. Additionally, I spearheaded the expansion of the in-house tool, Monitoring Event Fabric, following Agile processes.As a Technical Project Manager, I excel in developing and communicating project plans, managing project scope, and fostering transparent and trusting environments where challenges are met with problem-solving and value delivery. I am adept at monitoring contracts and service level agreements, identifying risks, and implementing mitigation actions to ensure seamless project development.In my previous role as a Senior System Engineer at Oracle Cerner, I played a key role in ensuring high availability of monitoring solutions, handling priority tickets, and providing on-call support. I led the vulnerability remediation effort on Windows servers, automated deployment processes using Chef, and collaborated with vendors for licensing and troubleshooting.Earlier in my career, as a System Engineer, I proactively addressed production issues using monitoring tools, analyzed system logs, and contributed to change management and ticketing processes. I have a solid foundation in ITIL best practices and possess hands-on experience with various monitoring tools such as Spectrum OneClick, and CA UIM Alarm Sub Console.My journey in the IT industry began at Schneider Electric, where I served as a Senior Executive handling technical issues related to back UPS and Smart-UPS. In this role, I created service sales opportunities, managed escalations, and served as a single point of contact for Very Important Customers.My skills include problem-solving, critical thinking, project management, strong communication, adaptability, collaboration, operations management, business excellence, process enhancement, and proficiency in Agile methodologies. With an analytical mindset and attention to detail, I bring experience to every project, ensuring success and growth in every endeavor.
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Technical Project ManagerCerner CorporationBengaluru, Ka, In -
Technical Project ManagerCerner Corporation May 2021 - PresentBengaluru, Karnataka, India -
Senior System EngineerCerner Corporation Mar 2021 - May 2021Bengaluru, Karnataka, India• Responsible for handling priority tickets assigned to the team.• Responsible for the high availability of the monitoring solutions on the latest versions. (HP SIM, HP IRS, HP PA, HP OneView)• Proactive management of the infra behind the monitoring solutions, thus avoiding any downtime and false alerts.• Providing On-call support to the teams that are dependent on the monitoring solutions.• Working with the Development team for the Product deployment and their production fixes.• Automating the deployment and configuring and managing servers using Chef.• Interacting with different vendors for licensing and troubleshooting on our solutions.• Lead the vulnerability remediation effort on the windows servers.• Set-up Beats monitoring for our inhouse solution Monitoring Event Fabric (MEF). (Includes Metricbeat, Heartbeat, Filebeat)• Assisted the development team with the Deployment of new features across all solutions.• Mentored the new additions to the team.• Wrote various Scripts to bring about automation for repetitive tasks performed by the team. (HP PA) -
System EngineerCerner Corporation May 2017 - Feb 2021India• Proactively using the monitoring tools (alarms, trending graphs) to determine production issues.• Working with Spectrum OneClick and WebClient console.• Working with CA UIM Alarm SubConsole for assigning the alarms to the respective teams.• Analyzing system logs and identifying potential issues.• Reported technical challenges and proposed resolution strategies to senior management.• Created procedural documentation, Knowledge bases based upon monitoring requirements and issues.• Process knowledge of change management and ticketing tool.• Knowledge of ITIL approach for the best practices followed for IT management.• Professionally handling and tracking requests/tickets, which includes preparing internal performance reports and ticket analysis.• Monitoring the network devices and corporate application servers across multiple locations.• Basic troubleshooting of all the monitored devices.• Co-ordination with Network team in getting the necessary SNMP configurations done on the network devices for monitoring. -
Technical Support ExecutiveSchneider Electric Oct 2013 - May 2017• Handling technical issues of customer related back UPS and Smart UPS.• Assists potential customer with product selection and configuration.• Service order creation in Siebel Intouch.• Handling service sales escalation & creating a service sales opportunity.• Case registration for Building Management Systems. (CCTV, ACS, FAS)• Case Follow up with our service team to get the resolution under our SLA.• Single Point of contact for “Very Important Customers”.• Training and Mentoring Fresher's in the team.
Sunder Thyagaraj Education Details
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Bangalore College Of Engineering And TechnologyElectronics And Communications Engineering
Frequently Asked Questions about Sunder Thyagaraj
What company does Sunder Thyagaraj work for?
Sunder Thyagaraj works for Cerner Corporation
What is Sunder Thyagaraj's role at the current company?
Sunder Thyagaraj's current role is Technical Project Manager.
What schools did Sunder Thyagaraj attend?
Sunder Thyagaraj attended Bangalore College Of Engineering And Technology.
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