Sunder Balakrishnan Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

I lead the global charter for analytics consulting at Course5 with a focus on Supply chain within CPG and Retail along with leading consulting & delivery for Course5 Discovery - an AI-powered augmented analytics solution for the Consumer products industry.Areas of expertise & interest:1. Supply chain analytics including application of AI & ML to drive value within supply chain2. Analytics consulting & applying fundamentals of design thinking to analytics3. AI product… Show more I lead the global charter for analytics consulting at Course5 with a focus on Supply chain within CPG and Retail along with leading consulting & delivery for Course5 Discovery - an AI-powered augmented analytics solution for the Consumer products industry.Areas of expertise & interest:1. Supply chain analytics including application of AI & ML to drive value within supply chain2. Analytics consulting & applying fundamentals of design thinking to analytics3. AI product building & delivery4. Course5 Phase 0 - our proprietary analytics consulting framework5. Augmented analytics - with a focus on consulting & delivery for Exception analytics6. Intelligent automation7. Customer journey and CX analyticsOn the road to delivering > $ 150 Mn in value to Fortune 500 CPG & Retail companies across U.S, Europe, and middle east through consulting, delivery management, client relationship management, and adoption consulting for multiple data-driven supply chain transformation initiatives that are helping clients improve demand forecasting accuracy, optimize inventory holding costs, improve order processing efficiency through the value chain, reduce late orders, increase order accuracy, drive intelligent automation within transportation, and improve supply efficacy.Hands-on tools & technologies:Microsoft Azure stack, R, PythonMS - Word, Excel, Powerpoint, MS-Visio Show less

Mumbai, Maharashtra, India

I focused on enabling data-driven marketing for 5 clients as part of the charter I drove.My body of work included:1. Customer journey mapping & customer experience consulting2. Customer engagement planning, analytics, execution, and continous improvement3. Customer analytics consulting and delivery4. Data management platform solutioningI led consulting, program management & delivery, client relationship management, people management & mentoring, Growth through… Show more I focused on enabling data-driven marketing for 5 clients as part of the charter I drove.My body of work included:1. Customer journey mapping & customer experience consulting2. Customer engagement planning, analytics, execution, and continous improvement3. Customer analytics consulting and delivery4. Data management platform solutioningI led consulting, program management & delivery, client relationship management, people management & mentoring, Growth through account expansion, and business development within the BFSI sector at 3 strategic clients.Hands-on tools & technologies:Adobe Experience Cloud - Adobe Campaign Manager, Adobe Audience Manager, Lotame DMP, SQLMS - Word, Excel, Powerpoint, MS-Visio Show less

Mumbai Area, India

As a Principal Consultant in the Consulting practice at PwC, I drove consulting, project delivery, client relationship management, people management & mentoring, and Growth through account expansion at 3 strategic clients.My body of work included:1. Digital Strategy 2. Data Analytics including BI & Datawarehousing, Customer Master Data Management, enterprise-wide Data Integrity improvement3. Business Process Advisory & excellence in Order-to-Cash, Trouble-to-Resolve… Show more As a Principal Consultant in the Consulting practice at PwC, I drove consulting, project delivery, client relationship management, people management & mentoring, and Growth through account expansion at 3 strategic clients.My body of work included:1. Digital Strategy 2. Data Analytics including BI & Datawarehousing, Customer Master Data Management, enterprise-wide Data Integrity improvement3. Business Process Advisory & excellence in Order-to-Cash, Trouble-to-Resolve, Billing, and Procure-to-Pay lifecycles of the value chain4. Strategic Program Management of large initiatives managing multi-disciplinary teams as well as managing project budgets and profitability.Hands-on tools & technologies:IBM BPM, IBM MDM, Teradata, Informatica, SQLMS - Word, Excel, Powerpoint, MS-Visio Show less

Pune Area, India

As a Process and Domain Consultant at Infosys, I have had the opportunity to work in the Business Operations function at AT&T for 2 of their products (AT&T U-Verse and AT&T Digital Life) to drive optimized and efficient operations and deliver dollar-value benefits using data analytics and Process excellenceI have been involved in the following 4 critical areas:- Customer Insights and Data Analytics: > Understand the Key Performance Indicator/Metrics for the client and their… Show more As a Process and Domain Consultant at Infosys, I have had the opportunity to work in the Business Operations function at AT&T for 2 of their products (AT&T U-Verse and AT&T Digital Life) to drive optimized and efficient operations and deliver dollar-value benefits using data analytics and Process excellenceI have been involved in the following 4 critical areas:- Customer Insights and Data Analytics: > Understand the Key Performance Indicator/Metrics for the client and their measures > Analyze data from various sources, interpret them and bring out the key pain-points and top drivers impacting metrics > Report KPIs and present it to Business Leadership > Monitor the KPIs and collaborate with Design teams to provide focus and direction to Process Optimization efforts > Understand factors that cause Tool Performance Issues, measure and create strategies to overcome them - Process Design and Process Optimization: > Understand the As-Is Business Processes by collaborating with Subject Matter Experts > Recognise critical pain points and inefficiencies in the Business processes > Create functional designs of the Optimised To-Be Business processes, concept test and review it with SMEs > Create structural designs and deploy the designs into the BPM Tool to positively impact the client’s KPIs- Business Process Validation and Certification - Business Value ArticulationTools Used: MS - Word, Excel, Powerpoint, Access, Sharepoint 2010, SharePoint Designer 2010, MS-Visio, BPM Tool - WFE by ActiveVOS Show less

Mumbai Area, India

My Key Responsibility was to achieve sales targets for the FMCG category using a mix of skill-sets:- Merchandising and Category Management – Decide product placement for every SKU across 27 stores, “Planogramming”, Product Category Mix management, Marketing initiatives for products, improve purchase efficiency and deals, analytics on consumer buying trends- Supply Chain and Vendor Management – Managing the journey of every SKU from Distributor to Store warehouse to shop shelves… Show more My Key Responsibility was to achieve sales targets for the FMCG category using a mix of skill-sets:- Merchandising and Category Management – Decide product placement for every SKU across 27 stores, “Planogramming”, Product Category Mix management, Marketing initiatives for products, improve purchase efficiency and deals, analytics on consumer buying trends- Supply Chain and Vendor Management – Managing the journey of every SKU from Distributor to Store warehouse to shop shelves which involved talking to vendors, ensuring product availability, warehouse space management - Sales Force Management – Motivate floor sales teams, plan and execute initiatives Show less

Mumbai Area, India

In order to gauge the Information Needs of Healthcare Practitioners (HCPs) in the Surgical Site Infection(SSI) Universe, I conducted a Market Research study to:- Understand the Information needs of HCPs in SSI and the preferred source of Information on the same- Strategy suggestions to Ethicon (a Johnson & Johnson company) on “partnering” with HCPs in SSI Information sharing Highlights/Achievements: > An opportunity to interact with and learn from some of the best HCPs in… Show more In order to gauge the Information Needs of Healthcare Practitioners (HCPs) in the Surgical Site Infection(SSI) Universe, I conducted a Market Research study to:- Understand the Information needs of HCPs in SSI and the preferred source of Information on the same- Strategy suggestions to Ethicon (a Johnson & Johnson company) on “partnering” with HCPs in SSI Information sharing Highlights/Achievements: > An opportunity to interact with and learn from some of the best HCPs in India across various surgical disciplines (Orthopaedic, Gynaecological, General Surgery) > Created a Short-term and Long-term road-map to help Ethicon share information on SSI with surgeons > Laid a foundation to further explore the area of SSI and find out behavioral aspects of choice of Information content and channel for surgeons Show less

Mumbai Area, India

I lead a team of 10 members for a Healthcare client HCA in their Patient Billing Process in a techno- functional role where:- I interacted with the business clients regularly to understand, analyze and translate Development/Maintenance/Enhancement needs of the system to the team and ensure timely and accurate delivery of projects- Partnered with the client to reduce processing time and increase system efficiency using a combination of Business domain and technical expertise

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services, Cqpi - 5.7

Activities and Societies: Junior Placement Representative, Member of the Marketing society - MECCA - Completed a Summer Internship.

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering

Education record