Sundus Khan Email & Phone Number

Abingdon, Oxfordshire, Gb

Engage with multiple large enterprise clients, understanding their unique cyber securityrequirements, and tailoring solutions to address their specific needsServe as the primary point of contact for clients during high-scale or escalated issues, ensuringeffective communication and resolutionCollaborate with engineers, sales teams, product management, and developers to ensureconsistent communication of operational status to key clients across a range of issuesProvide guidance and support for client onboarding, assisting with product configuration toensure a smooth and successful implementationProvide mentorship and training to new employees, contributing to their onboarding processand professional development

Abingdon, Oxfordshire, Gb

Conducted security log reviews to ensure compliance with policies, detect anomalies, andenforce cybersecurity measures, ensuring adherence to protocolsEnsured end-to-end security for customer environments, safeguarding data confidentiality,integrity, and protection against external malicious activitiesDelivered regular risk awareness updates and security solutions to customers, effectivelypreventing numerous targeted attacks and threats against companies

Ottawa, Ontario, Ca

Offered remote technical guidance and support to end-users, addressing a wide range of issuesIdentified and resolved end-user problems, encompassing network, server, and workstationconcernsDelivered on-site technical assistance to multiple law firms, managing accounts, proposingsolutions, and providing regular updatesConducted diagnosis for server, firewall, storage, switch, router, and software applicationissues, escalating problems as needed

Milpitas, Ca, Us

♦ Provide diagnosis on issues of servers, firewalls, storage, switches, routers and various software applications. (Windows, VMWare, Exchange).♦ Resolve all reported technical issues.♦ Deploy email security enterprise gateway solutions, and respond to post-and pre-sales technical problems.♦ Setup test environments as necessary for replication of the reported issues.♦ Research and resolve customer reported issues while working closely with the Engineering and other cross-functional teams to improve product quality and reliability.♦ Ensure quality standards within acceptable time schedules.♦ Review and publish knowledge-based (KB) articles created by global SonicWALL Engineers and create knowledge-based (KB) articles regarding implementation of the features provided by the product.

To manage and carry out technical duties including.To help ensure a first class service and give hands-on support to all customers. Work closely with the Technical Manager to enable technical support to companies.To ensure all technical equipment is fit for purpose, correctly stored, maintained and documented and used appropriately when required. Take responsibility for maintaining an up to date inventory of all technical assets including consumables and equipment ensuring that they are appropriately stored and controlled. Make recommendations for improvements. Assist the Technical Manager to plan, co-ordinate and review the work of the department to ensure the most effective use is made of resources.Assist with the smooth day to day running of the technical team and in the absence of the Technical Manager supervise technicians and casual staff, liaise with internal and external customers and ensure the safe and appropriate operation of all systems and equipment. To manage technical team rotas and schedules and assist with recruitment of technical staff. Monitor performance and development of technical staff and ensure the appropriate direction and training are provided.

Set up hardware and install and configure software and driversMaintain and repair technological equipment (e.g. routers) or peripheral devicesInstall well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)Manage security options and software in computers and networks to maintain privacy and protection from attacksPerform regular upgrades to ensure systems remain updatedTroubleshoot system failures or bugs and provide solutions to restore functionalityArrange maintenance sessions to discover and mend inefficienciesKeep records of repairs and fixes for future referenceOffer technical support and teach users how to utilize computers correctlyProvide 24/7 Technical support online via email, phone or chat

Customer dedicated service, answering a dedicated phone line for customers, maintaining calendars; coordinatingcalls, meetings, travel arrangements, reservations; and performing general administrative duties.Typing bid proposals, letters, memos, monthly progress reports, financial reports, statistical data etc. by usingcomputer application programs.Time management and manpower data control. Office administration, dealing with the clients, makingarrangements for visitor’s accommodation. Handling matters related to US consulate, airport matters, immigrationetc.Maintaining a large filing system and preparation of transmittal for documents. Also, managing personnel records,preparing payrolls, dealing with banks.

Advanced Networking Security Specialist, Advanced Networking Security Specialist

Diploma, Computer Science It