With over 17 years of global experience in IT operations and support, I am a highly skilled and certified IT leader who drives operational excellence and business growth for Petrofac, a UK-based oil and gas MNC. I have a proven track record of success in managing IT infrastructure, service desk, incident, asset, and workforce management, as well as streamlining processes, enhancing end-user experience, optimizing IT assets, and fostering high-performing teams.As an innovation and transformation specialist, I leverage my consulting and strategic approach to align technology with business objectives and provide technological direction to the organization. I have worked with major IT services outsourcing partners, such as IBM, TCS, and EPAM, in a strategic IT outsourcing operating model, and managed business-critical applications and delivered continuous improvements in service quality. I have also authored information security policies, procedures, and guidelines, developed risk-based audit strategies, and performed software license audit and budgeting. I am passionate about evangelizing best practices and process improvement initiatives, and instituting IT security strategy and governance models to effectively manage security threats.