Suneesh C Email & Phone Number

Kerala And Karnataka

Telesales Inbound and Outbound, Customer service, Team Management, Revenue Generation, Strategy planning, Productivity, Business Operations

Cochin

 Top line Revenue generation – 36 Crores Annual Target Managing 300+ Employees – Recruitment, Training, Coaching, Mentoring, Attrition Analysis, Productivity and Appraisal Organising and Co-ordinating monthly Reward and Recognition programmes. Daily sales MIS generation and reporting to Country Head and CEO. Key Member in CEO Group for Idea Generation and campaign management recommendations. Maintaining Healthy record on P&L. Designing Contest -To increase Sales volume monthly, weekly through various spot contest . Core Member (Asst Project Manager) for 2 Project which relate to Attrition and How to increase productivity. Winner of Max Award (Most prestigious Award for matrimony) Best Branch Pan India -Revenue,Attrtion Control and Productivity from 2018-21.

Kerala

Sales and MarketingPreparing & implementing sales & marketing plans for Personal Loans ,Business loans & Insurance Products in accordance with business plan of company;Sales analysis and formulating need based action plansImplementing strategic plans & handling marketing operations thereby achieving increased sales growth across region. Varied Experience in sales, credit , collections and Administrative Capabilities Branch OperationsConducting periodic Monthly Audit reviews on KYC, AML, Customer Query resolution and TAT.Substantial capability of providing support services and compliance guidanceHighly capable of evaluating, investigating and resolving compliance issues and concernsTrack the Customer Complaint Escalations MIS and monitor the same till closure.Monitor AML process for cash payments across the branch network.Responsible for managing a team size of 15 employees handling Customer Service and Branch OperationsCredit and Risk -UnderwritingReporting of location metrics like Login, Approval, Disbursal, Rejection, Deviation on monthly basis as per prescribed format Verify the file applications and assess the credit RiskUpdate and monitor the credit policy Adherence, Assess the quality of the files underwritten.Report and examine the portfolio policy performance to the top management.Market Research and Feedback for new product launch. Feed back on credit policy based on market conditionsRelationship Management , Customer Service and Channel ManagementBuilding and strengthening relationships with key clients; ensuring high customer satisfaction by providing them with complete product support.Identify,develop and build sourcing channels and continuously monitor their performance. Training & developing trainee officers to make them equipped with the job profile & responsibilities.Ensure high standards of customer service and satisfaction .

Executive Post Graduate Programme, Finance , Marketing And Strategy, B+

Bcom, Commerce