I Love to dig into customer problems and solve them with modern technology. We leverage, scale, and optimize the technology in the best possible way for our customers. To accomplish this, we work with various IT Technological solutions cos, including the Original Equipment manufacturer in the Indian Information Technology space.

Retail Business Planning - Worked with closely OEM's and distributors in IT and Telecom like Dell, Samsung, Microsoft, and Apple, and various related accessories brands in BOQ and BOM planning for every Quarter. Vendor Management - Driving a healthy relation with OEM and distributorsTeam Management - Working closely with each team member in each store.Merchandise Buying - Collecting information, Selecting vendors, Evaluating merchandise, Negotiation with vendors, Buying merchandise, Receiving and Stocking Merchandise, Reordering, and sharing feedback.Retail Operations - Maintaining Store Atmosphere, Cash Handling, Prevent Shoplifting/Safety and Security, Customer Service, Refunds and Returns, Visual Merchandising, Training Program, Inventory and Stock Management, Marketing & In Stores Promotion - Creating brand awareness and promoting stores through placing the signages at the right location, Collaborating with OEMs for advertising through newspapers, and offering special discounts and rebates as in-store promotions at different times.Inventory Management - Evaluating and buying the correct inventory to prevent the stock-out situations, evaluating aging inventory, and work to minimise the same. Training - Attended product related and soft skills training and enabled sales staff with same.

Managed complete Lenovo Commercial Notebooks and Su-Kam UPS end to end product developing actions as Tier 1 Distributor Channel for Pan India that includes purchase, procurement, inventory management, sales and marketing.product margins, cash flow, P&L of the product.Institute new programs and spread awareness of the products and the manufacturer too that accelerated new customers, retention, and conversion rates.

Handled Commercial portfolio of DFS (Dell Financial Services) Sales and Service.Handled training sessions on effective call handling and process specific situations along with sharing best practices with new joiners to help them come up the learning curve without loss in productivity.

• Handling customer queries & escalations.• Mentoring agents regarding A/C handling & specific/unique situations• Provide subject matter expertise on processes. • Helping Team Leader with the report generation/analysis.• Making sure that the performance & quality targets are met every month (for self.)