• Hands on experience with Juniper and McAfee firewalls.• Worked with F5 load balancers.• Creating new SSL VPN groups in Juniper Junos VPN.• Spam email filtering, whitelisting, blacklisting and creation of new spam rules using Cisco IronPort.• Setting up new rules and maintaining old rules in MacAfee Proxys. • Configuring DNS and DHCP entries in INFOBLOX. • Providing support and assistance to service desk analysts.• Identify and resolve system faults in live… Show more • Hands on experience with Juniper and McAfee firewalls.• Worked with F5 load balancers.• Creating new SSL VPN groups in Juniper Junos VPN.• Spam email filtering, whitelisting, blacklisting and creation of new spam rules using Cisco IronPort.• Setting up new rules and maintaining old rules in MacAfee Proxys. • Configuring DNS and DHCP entries in INFOBLOX. • Providing support and assistance to service desk analysts.• Identify and resolve system faults in live environment• Ensured the inventory of MAC addresses, subnet mask, default gateway and IP addresses are maintained in INFOBLOX.• Monitored and documented real-time network status using STATSEEKER and Nagios• Use of McAfee ePO and maintaining client through remote agent and scheduling updates and scans.• Excellent in implementing new and innovative network security ideas Show less

• Providing training and routine assistance to Level 1 support analysts.• Liaison with staff members from HR, Finance, Windows, and Network teams to discuss and resolve incidents.• Manage Level 1 team and monitor service status in absence of management team to ensure SLA requirements are achieved at all times.• Managing inbound, outbound calls and incoming instant messages (chat) from various NSW Government Departments.• Understanding, analyzing and identifying issues of… Show more • Providing training and routine assistance to Level 1 support analysts.• Liaison with staff members from HR, Finance, Windows, and Network teams to discuss and resolve incidents.• Manage Level 1 team and monitor service status in absence of management team to ensure SLA requirements are achieved at all times.• Managing inbound, outbound calls and incoming instant messages (chat) from various NSW Government Departments.• Understanding, analyzing and identifying issues of users/departments.• Troubleshooting level 1/2 issues, provide appropriate solution in an effective and efficient manner within SLA timeframes.• Record incidents in the incident management system (Remedy and VSM).• Provide technical support with Software installation, un-installation and repairs.• Resolving issues with user accounts and password resets for windows and SAP users.• Logging tickets in the system for Finance and HR related incidents, redirecting these tickets to appropriate departments and following up when required.• Providing support via remote login using software tools such as logmein and MS Windows Remote Viewer.• Management of difficult and demanding customers over the phone in a nice and friendly manner. Show less

• Managing inbound, outbound calls and incoming instant messages (chat) from various NSW Government Departments.• Understanding, analyzing and identifying issues of users/departments.• Troubleshooting level 1/2 issues, provide appropriate solution in an effective and efficient manner within SLA timeframes.• Record incidents in the incident management system (Remedy and VSM).• Provide technical support with Software installation, un-installation and repairs.• Resolving issues… Show more • Managing inbound, outbound calls and incoming instant messages (chat) from various NSW Government Departments.• Understanding, analyzing and identifying issues of users/departments.• Troubleshooting level 1/2 issues, provide appropriate solution in an effective and efficient manner within SLA timeframes.• Record incidents in the incident management system (Remedy and VSM).• Provide technical support with Software installation, un-installation and repairs.• Resolving issues with user accounts and password resets for windows and SAP users.• Logging tickets in the system for Finance and HR related incidents, redirecting these tickets to appropriate departments and following up when required.• Providing support via remote login using software tools such as logmein and MS Windows Remote Viewer.• Management of difficult and demanding customers over the phone in a nice and friendly manner. Show less

CISCO NetworksSetting up and configuring CISCO Routers, Switches, AP’s, Firewalls before during and after my Cert IV and Diploma classesActed as a lab assistant / Assistant Lab tutor for the teacher at TAFE NSW.

Providing technical assistance to customers.Complete management of customer problems.Proactive monitoring of systems in order to optimize performance.Backup monitoring and disaster recovery testing.Connecting users to networks and providing initial training in applications.Liaising with suppliers and programmers.Establish control systems access and security.Setup user roles in the system as required.Testing new developments and patches before… Show more Providing technical assistance to customers.Complete management of customer problems.Proactive monitoring of systems in order to optimize performance.Backup monitoring and disaster recovery testing.Connecting users to networks and providing initial training in applications.Liaising with suppliers and programmers.Establish control systems access and security.Setup user roles in the system as required.Testing new developments and patches before implementation.Configure hardware and software for users.Provide installations of operating systems and application software to users. Show less