Projects:Financial Transaction UpdateSuccessfully delivered an update to the system which would reduce the processing time by 50% for the financial team.Same Day ValuePrepared technical requirements, liaised with third party and in-house developers, on business process being introduced within the business. Anti Money Laundering reportEngage with the Compliance Officer at the NZ Police, and external application vendors to gather requirements and confirm report content, draft the specifications for the in-house developer. Responsibilities:● Provide support for the software and hand-held devices used by the administration and patrol staff across New Zealand● Maintenance of MS SQL Server 2008 R2 - 2016● Participate in discussions and executions of BCP exercise● Liaise with service providers and software vendors● Documentation - implementation, investigation report, scoping, functional requirement

Projects:Helpdesk MigrationThere was a need for the company to change the helpdesk platform. As the sole analyst on this project, I organised requirement elicitation meetings with internal and external stakeholders. After having researched multiple helpdesk platforms I made a recommendation to the business, and implemented the new helpdesk, FreshDesk.Timesheet upgradeBeing part of an internal project as a Junior Analyst, I have overseen requirements elicitation, documentation, and workflow analysis. Using Visual Studio Team Services, I have written user stories and test suites. Working closely with the project team and offshore developers, I have delivered functional, UAT and post implementation testing, and tracked backlogs.Responsibilities:● Provide support for the propriety software ● Test and implement new changes introduced to the software● Organised UAT testing with the end users● Liaising with the Augen peers at the Vietnam office● Prepared estimates, documented software release process and knowledge base articles

Projects:I was a Junior Analyst for a change proposed by the Ministry of Health NZ which went live on 1st July 2015. I analysed Business Requirement supplied by the MoH through document analysis and workflow analysis and communicated the requirements by constructing functional specifications and user stories.Responsibilities:● Responsible for analyzing the requirements of the clients and the business and coming up with solutions to technical issues on Windows and MAC ● Writing investigation documents and presenting them to SME’s for further assistance and escalations● Communicated user stories and requirements to test cases● Delivered Functional and User Acceptance testing

Responsibilities:● Provide support for the portfolio of applications used throughout the Southern Cross Hospitals network, which includes PAS and ACC eBilling applications● Escalate issues to the application vendor ● Create test cases from Release Notes● Coordinate UAT and Post Implementation Testing with stakeholders● Development and Maintenance of scripts for the Oracle database

Responsibilities:● Escalation point for helpdesk● Support and admin of their CRM● Maintenance of report and letter templates● Issue tracking

Before the company was re-structured and rebranded, I was responsible for test, release and support of the company's product on multiple platforms. I was actively involved in the release management process. Responsibilities:● Provide specifications and estimates on work orders● Performance monitoring using SQL Management tools● Applying SQL Server settings to Crystal Reports● Summarized client support queries providing development and testing estimates● Working with other Implementation Consultants● Achieved SMART goals set by Professional Services Team Leader

Responsibilities:● Maintenance of bash scripts on build machines● Administer software release builds● JIRA Administration● Analysed and resolved issues relating to the functioning of JIRA● Configured Subversion to meet the standards set by Management

Before the Auckland office was closed, I was responsible for testing the company's product on multiple devices and meeting deadlines on scheduled releases in an Agile environment.Responsibilities:● Analyzed business and functional requirements to design and develop test cases● Ensure the successful delivery of a solution according to business requirements on time and to the appropriate quality bar● Working with the Development Manager to allocate tasks to development team● Managing all phases of testing for assigned components, ensuring test plans were completed and met business requirements● Liaised with testers overseas ● Travelled to Sydney occasionally, to assist developers in testing