Assistant Manager
Current
Feb 2022 - Present
AeroLeads people directory · profile
Sunesh Kumar Email & Phone Number
AM- Training & Quality ||EX-TechM||
at
Concentrix
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
AM- Training & Quality ||EX-TechM||
Location
Delhi, India
Company size
Who is Sunesh Kumar? Overview
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Quick answer
Sunesh Kumar is listed as AM- Training & Quality ||EX-TechM|| at Concentrix, a with 63116 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Sunesh Kumar.
Sunesh Kumar previously worked as Assistant Manager at Concentrix and Training Supervisor at Concentrix. Sunesh Kumar holds Bachelor Of Commerce - Bcom from Kendriya Vidyalaya.
Company email context
Email format at Concentrix
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Concentrix
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Profile bio
About Sunesh Kumar
Experienced Process Trainer with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, Operations Management, Customer Service, Presentations, and Client Delivery. Strong operations professional graduate
Current workplace
Sunesh Kumar's current company
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Concentrix
5 roles
Sunesh Kumar work experience
A career timeline built from the work history available for this profile.
Training Supervisor
Feb 2022 - Mar 2022
Training Supervisor
Feb 2022 - Mar 2022
Senior Process Trainer
→ Responsible for daily management of operations including KPI & SLA achievements→ Provide training to a team of 15-20 Customer Service Representatives in addition to grooming and mentoring new hires on domain expertise.→ Assisted in developing training curriculum for both new hires and existing employees.→ Drive weekly, monthly, and quarterly business reviews to discuss program highlights, challenges, action plans, commitment, and asks. → interacting with clients through e-mails and Conference Calls to review and resolve operational issues as well as implement new process & procedure changes.→ Regular calibration with vendors and Operations.→ Maintaining key operating procedures and other process records including client con – calls to improvise the on current process.→ Coaching and developing representatives. Mentoring them, providing feedback. Arranging refreshers & providing training if required.→ Collaborate and work with end users to ensure that data and reports meet their business needs.→ Maintain, support, and enhance the business intelligence→ Client Interaction: Interaction and conferences with clients and engaged them for business.
Apr 2019 - Mar 2022
Associate Trainer
Convergys
Responsible for daily management of operations including KPI & SLA achievements→ Provide leadership to a team of 30- 35 Customer Service Representatives in addition to grooming and mentoring new hires on domain expertise.→ Assisted in developing training curriculum for both new hires and existing employees.→ Drive weekly, monthly, and quarterly business reviews to discuss program highlights, challenges, action plans, commitment, and asks.
Jan 2016 - Apr 2019
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
CM
Charry Mae P.
Colleague at ConcentrixAntipolo, Calabarzon, Philippines
View →
AN
Aljon Nicolai Baclado
Colleague at ConcentrixCebu, Central Visayas, Philippines
View →
JS
Jamaica Sasil
Colleague at ConcentrixDavao, Davao Region, Philippines
View →
NC
Noemi Cornella Taracido
Colleague at ConcentrixA Coruña, Galicia, Spain
View →
JH
Jane Henecy Angeles
Colleague at ConcentrixNational Capital Region, Philippines
View →
SM
Shirin Masih
Colleague at ConcentrixGhaziabad, Uttar Pradesh, India
View →
MP
Murali Periyannan
Colleague at ConcentrixBengaluru, Karnataka, India
View →
AL
Aumalaga Lilia
Colleague at ConcentrixBrisbane City, Queensland, Australia
View →
DC
Denley Clyde Vincent Cavan
Colleague at ConcentrixCebu, Central Visayas, Philippines
View →
GG
Gary Goddard
Colleague at ConcentrixRotherham, England, United Kingdom
View →
Charry Mae P.
Colleague at ConcentrixAntipolo, Calabarzon, Philippines
View →
AN
Aljon Nicolai Baclado
Colleague at ConcentrixCebu, Central Visayas, Philippines
View →
JS
Jamaica Sasil
Colleague at ConcentrixDavao, Davao Region, Philippines
View →
NC
Noemi Cornella Taracido
Colleague at ConcentrixA Coruña, Galicia, Spain
View →
JH
Jane Henecy Angeles
Colleague at ConcentrixNational Capital Region, Philippines
View →
SM
Shirin Masih
Colleague at ConcentrixGhaziabad, Uttar Pradesh, India
View →
MP
Murali Periyannan
Colleague at ConcentrixBengaluru, Karnataka, India
View →
AL
Aumalaga Lilia
Colleague at ConcentrixBrisbane City, Queensland, Australia
View →
DC
Denley Clyde Vincent Cavan
Colleague at ConcentrixCebu, Central Visayas, Philippines
View →
GG
Gary Goddard
Colleague at ConcentrixRotherham, England, United Kingdom
View →
2 education records
Sunesh Kumar education
Bachelor Of Commerce - Bcom
Bachelor Of Commerce - Bcom, Business/Commerce, General
FAQ
Frequently asked questions about Sunesh Kumar
Quick answers generated from the profile data available on this page.
What company does Sunesh Kumar work for?
Sunesh Kumar works for Concentrix.
What is Sunesh Kumar's role at Concentrix?
Sunesh Kumar is listed as AM- Training & Quality ||EX-TechM|| at Concentrix.
Where is Sunesh Kumar based?
Sunesh Kumar is based in Delhi, India while working with Concentrix.
What companies has Sunesh Kumar worked for?
Sunesh Kumar has worked for Concentrix, Tech Mahindra, and Convergys.
Who are Sunesh Kumar's colleagues at Concentrix?
Sunesh Kumar's colleagues at Concentrix include Charry Mae P., Aljon Nicolai Baclado, Jamaica Sasil, Noemi Cornella Taracido, and Jane Henecy Angeles.
How can I contact Sunesh Kumar?
You can use AeroLeads to view verified contact signals for Sunesh Kumar at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Sunesh Kumar attend?
Sunesh Kumar holds Bachelor Of Commerce - Bcom from Kendriya Vidyalaya.
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