Sunette Coetzee Email & Phone Number

Cape Town, Wc, Za

Somerset West, Western Cape, South Africa

Somerset West, Western Cape, South Africa

As a Project and Account Manager in the E-commercedivision of an expert software development consultancy, Iam responsible for the day-to-day management andsmooth operation of various projects.• Manage retainer customers and oversee improvements to• their solutions• Scope project requirements and develop supporting• documents• Develop project plans and monitor progress• Oversee team of developers• Mentor junior team members

Cape Town, Western Cape, South Africa

As the Office and Sales Administrator for a growing ecommercestore, I was in charge of the organisation andefficiency of daily office and sales operations. Fromensuring seamless office procedures to communicatingbetween departments, always ensuring customersatisfaction.• Manage stock levels• Manage suppliers, stock orders & payments• Oversee stock intake process• Source new suppliers• Improve warehouse processes.

Somerset West, Western Cape, South Africa

London, United Kingdom

As an Operations Manager within a UK-based start-up, I oversaw and managed the delivery of key customer-facing initiatives, while ensuring the smooth running of internal operations.• Define deliverables and develop project plans• Allocate and manage resources• Manage project progress and timelines• Project reporting• Develop and document internal processes• Improve productivity and efficiency• Facilitate business strategy planning sessions

As a Project Managers within the Strategic Programmes group, I delivered on a variety of diverse, strategic projects across the International business.• Define, coordinate and manage internal projects from concept through to final delivery• Validate project deliverables and scope with key stakeholders and manage proactively.• Develop project schedules and create clear and concise project documentation• Maintain continuous communication on project progress through variety of channels• Actively manage constrains, dependencies and risks• Conduct thorough Change Management procedures• Train and mentor junior Project Managers

Working as a Business Analysts within the Business Intelligence team, I was tasked with facilitating and documenting management reporting and systems enhancement requirements to be delivered by the BI developer group.• Facilitate & document management reporting and systems change requests• Analyse business processes and systems performance. Define and implement change as required• Create ROI calculations and facilitate project prioritisation• Co-ordinate change lifecycle including design, build, test, UAT, communication, training and deployment

As a Operations Analyst, I focused on identifying and resolving cross departmental business issues with the aim to improve efficiency and quality.• Project manage cross functional business change• Capture business change requirements and conduct UAT• Facilitate and document departmental processes utilising techniques including flow diagram mapping, fishbone and SIPOC• Train and coach colleagues with regards to CSI best practice

Operating as a Service Delivery Manager, I was tasked with ensuring my customers' hosting needs, whether technical, commercial or relational were facilitated in a efficient manner and to a high standard.• Oversee and coordinate customer support requests ensuring execution completes within agreed timescales• Manage customer projects and oversee maintenance schedules for on time delivery• Initiate and manage contract renewal negotiations• Organize and chair customer meetings• Review service failures and produce incident reports when required• Validate, negotiate and process service credits• Produce and maintain service improvement plans

General Studies

Capm