Nicky Thompson

Nicky Thompson Email and Phone Number

Customer Experience Manager @ Hastings Direct
sussex, east sussex, united kingdom
Nicky Thompson's Location
Portsmouth, England, United Kingdom, United Kingdom
About Nicky Thompson

Specialties: Qualitative research and consumer insights

Nicky Thompson's Current Company Details
Hastings Direct

Hastings Direct

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Customer Experience Manager
sussex, east sussex, united kingdom
Employees:
1816
Nicky Thompson Work Experience Details
  • Hastings Direct
    Customer Journey Manager
    Hastings Direct Jan 2023 - Present
    Bexhill, England, United Kingdom
  • Hampshire County Council
    Head Of Insight Customer Services Partnership
    Hampshire County Council May 2021 - Jan 2023
    Winchester, England, United Kingdom
    Leading a team of analyst to ensure data and insight continues to drive customer satisfaction and improved processes.
  • Havant Borough Council
    Insights Manager
    Havant Borough Council Jun 2019 - May 2021
  • Havant Borough Council
    Research And Intelligence Officer
    Havant Borough Council May 2017 - May 2021
    Havant, England, United Kingdom
  • Sunflower Research Ltd
    Managing Director/ Owner
    Sunflower Research Ltd Feb 2011 - May 2017
    Catalyst for growthSunflower exists to help brands achieve their full potential.Sunflower is led by Nicky Denton, a passionate consumer expert with a talent and passion for turning consumer insight into a catalyst for brand growth and development.A senior level qualitative specialist who has worked in both small boutiques and large international agencies. Nicky is solutions focussed, she brings a can do attitude which is bright, fresh, and positive.Sunflower will bring proven qualitative expertise to your business and deliver astute solutions.Areas of specialism:- NPD and concept testing- Brand communications and strategy - Brand development and re-positioning- Segmentation and customer loyalty Consumer expert in the following sectors:- FMCG- Retail- FinancialSunflower Research will:- Provide high level strategic thinking and deliver actionable insights- Can create a research team to fit your needs; drawing upon a tried and tested network of senior researchers if necessary.
  • Rdsi
    Research Director
    Rdsi Oct 2009 - Jan 2011
  • Gfk Nop
    Qualitative Director
    Gfk Nop Oct 2006 - Aug 2009
  • Research International
    Associate Director
    Research International 2003 - 2006

Nicky Thompson Skills

Customer Insight Qualitative Research Focus Groups Consumer Behaviour Segmentation Market Research Ethnography Advertising Research Fmcg International Research Consumer Insight Quantitative Research Marketing Research Questionnaire Design Product Development Brand Development Marketing Communications Business Strategy Consumer Behavior Customer Experience B2b Consumer Insights Npd Online Moderation

Nicky Thompson Education Details

Frequently Asked Questions about Nicky Thompson

What company does Nicky Thompson work for?

Nicky Thompson works for Hastings Direct

What is Nicky Thompson's role at the current company?

Nicky Thompson's current role is Customer Experience Manager.

What schools did Nicky Thompson attend?

Nicky Thompson attended University Of Roehampton.

What skills is Nicky Thompson known for?

Nicky Thompson has skills like Customer Insight, Qualitative Research, Focus Groups, Consumer Behaviour, Segmentation, Market Research, Ethnography, Advertising Research, Fmcg, International Research, Consumer Insight, Quantitative Research.

Who are Nicky Thompson's colleagues?

Nicky Thompson's colleagues are Jo Davis, José Noya, Shannon-May O'connor, Peter Crotch, Holly Wardle, Peter Narborough, Faisal Khan.

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