Customer Support- Handled 500+ customer inquiries per month, including general inquiries, customer complaints, and security issues and maintained customer satisfaction level by 97%- Presented prompt effort in resolving a series of fraudulent cases leading to 100% refunds in all cases- Provided updates of entire order cycles to VIP customersDeveloped Manuals- Participated in creating a new customer survey format to measure accurate customer satisfaction level- Developed email scripts for each case to increase efficiency Communication Skills- Provided customized support in multiple languages considering the age, gender, region, and nationality of customers resulting in increased sales- Resolved conflict between multiple parties; Customers, vendors, and internal

Service - Managed logistic projects for VIP accounts; LG and SAMSUNG with multilingual skill- Addressed customers concerns as an escalation point directly communicating with senior management of customers - Identified customers’ demands and provided cost-effective solutions in result of increasing sales revenue of retaining customersProfits- Cold-called to perspective customers providing a sales pitch- Created monthly performance report and converted sales data to actionable insight- Discovered new business area for the existing customer resulting in increase of sales volume

CAST Consulting Department- Provided feedback and consultation for college applying process with CSAT of 4.8 out of 5 - Contributed to high college acceptance rate of 87% - Created a study planner for low-performance students resulting of increase of retain rateManagement Department- Managed company website conducting and uploading marketing and promotional materials increased CTR by 700%- Administrated daily operation