Sung Lee Email & Phone Number

New York, NY, US

London, England, GB

London, England, GB

London, England, GB

London, England, GB

Los Angeles, CA, US

New York, US

• Key Contributions:
• Managed the inbound helpdesk to answer questions from managers and employees and resolve claims/issues related to the Fair Workweek Labor Laws
• Served as the liaison between HR, payroll, and leadership teams to maintain compliance with the new laws requiring fast food chains with 30+ U.S. locations to comply with the following employee rights: Good Faith.
• Resolved false premiums from being paid out in real-time by communicating with payroll team and third-party scheduling platform
• Managed open job positions and ensured accurate rotations of job posts on Dig’s Learning Management System
• Created and sent out weekly reports to restaurant and executive leadership of total premiums paid out, analysis of labor costs, and other insights

New York, US

• Key Contributions:
• Streamlined processes for the Guest Experience team to deliver consistent service
• Reviewed all guest complaints (80-100/day), analyzed issues, prioritized, and escalated tickets to appropriate teams and channels for responsive follow-up
• Identified trends in guest feedback and provided recommendations to the Restaurant Training team for effective training to improve and sustain high-quality service delivery
• Partnered with the Health Environment team on insurance claims to resolve all allergen, food-borne illness, and food safety complaints
• Collaborated with Culinary and Marketing teams to launch promotions to target new guests and maintain relationship with current guests

Port Washington, New York, US

• Kiss Products, Inc. (www.kissusa.com) is the world's largest manufacturer and distributor of professional quality nail products, with distribution that quickly expanded to the mass-market arena from Walgreens to.
• Maintained records of personnel-related data (personal information, hiring requisitions, offer letters, employee status changes, leaves, terminations) both paper and HRIS database
• Conducted audits of HRIS and I-9 documentations of 500+ full time hires, salesmen, warehouse employees, and interns to ensure all HR system data is accurate and up to date
• Managed new hire orientation cycle initiatives from preparing Welcome Office Kits, processing new hire paperwork, verifying all proof of identifications and I-9 forms, uploading new hire photos, and creating ID badges.
• Coordinated interviews for executives and team leaders with candidates
• Handled Visa/Green Card sponsorship/petition paperwork by creating sponsorship summary and updating statuses on Master Visa Sponsorship file

London, GB

• Chloe + Isabel Inc. (www.chloeandisabel.com) is a jewelry and lifestyle brand, dedicated to empowering the next generation of women entrepreneurs. Their mission is to help tackle the financial needs of the modern woman.
• Served as the front line by handling inbound/outbound calls on behalf of C +I
• Fulfilled all questions in regards to order statuses, price quotes, and product and promotion information
• Managed Salesforce program to track and open new cases to better handle customer/merchandiser complaints
• Provided efficient and timely solutions to any order-related issues through detailed follow-up and escalating issues to management when required

New York, New York, US

• Citibank is a global bank safeguarding assets, lending money, making payments,and accessing the capital markets on behalf of our clients for over 200 years.As a Teller, I managed daily operational and customer relation.
• Trained and on-boarded new tellers by coordinating training and explaining standard procedures, situational best practices, and delegation of tasks
• Maintained confidential documentation of clients including new account opening documents
• Excelled in performing all opening and closing procedures for the branch by following operations guidelines (function as operations backup for assistant branch manager and head teller)
• Developed consistent and high-quality customer experience by greeting customers, recommending selected products, and performing follow-ups with key customers
• Recommended products best suitable for clients based on their needs by profiling clients (through Citibank’s Concierge and Eclipse programs) and meet monthly sales goals by selling additional credit cards and personal.

• BBCN Bank is the largest Korean-American Bank in the US, with 40 full-service branches, $5 billion in assets and $4 billion in deposits.As their Customer Service Specialist, I served as a Bilingual representative to.
• Liaised between Korean and American clients, ensuring accurate translations, streamlining processes, and improving customer relationships
• Handled confidential sensitive data regarding clients and their history of transactions by verifying identification, signatures, and relationships of clients
• Edited and reviewed detailed documentation for cash services and identification forms
• Brought in $2M+ in investments accounts to the bank by being in constant communication with potential BBCN business clients
• Led presentations for client acquisition to Hispanic American clients about bank’s products and services, successfully securing 20+ new accounts and business accounts

• Dr. Steven Kim is a trusted doctor specializing in internal medicine with private practices in Flushing, NY. and Fort Lee, NJ. He performs procedures to treat conditions in the human ear, nose and throat. As an.
• Collaborated with doctors and patients to help determine the nature and purpose of patients’ visit and ensuring each patient receives consistent care
• Reviewed and inputted sensitive client details and records in medical database
• Wrote reports for insurance company in order to gain approval for hearing aides and document patients operational plan after examinations

Philadelpia, PA, US

Urban Outfitters (www.UrbanOutfitters.com) is a clothing brand, operating more than 200 stores in the United States, Canada, and Europe, all offering an eclectic mix of merchandise.As a Sales Cashier & Associate, I coordinated and facilitated daily store operations, brand management, visual merchandising, stock and fitting room organization, and.

Study Abroad, Humanity: International Context

Bachelor Of Arts - Ba, Psychology