Technical Account Manager
Current- Help the project team understand the bigger picture of the client’s needs, to include client motivation and possible barriers to client success- Work to refine desired scope and develop a basis of estimate for planned work, to include identification of objectives, time frames, risks, costs, and manpower requirements- Provide technical leadership, mentoring, and guidance to Consultants, Senior Consultants, and Project Leads- Serve as an escalation point for anything that happens on a project: business issues with the client, management issues, HR issues, technical issues that may lead to support cases with Appian, etc. Further escalate such issues if necessary.- Write SOWs, amendments, proposals, and other contracts for additional work with the client when such situations arise