Sung Soo Kim Email & Phone Number

South Korea

Seoul, Korea

Business strategy & software product reviewTarget customer penetration Globalization and distribution Partner

B2B and B2C sales planPartner alignment

• Engagement Manager/Enterprise Strategy Consultant in Microsoft Consulting Services - C-level decision makers contact and influence- Building long-term relationships with customers - Risk, stakeholder and customer.
• In charge of KT MSA(Microsoft Service Agreement) monitoring and execution
• Service revenue target USD 5,000,000 overachieved.
• GM(MS Korea), Vice presidents(HQ) support for KT-MS board meetings
• Selected as a PTP(Preferred technology provider) by KT (Korea Telecom)
• Provided IT & business consulting services successfully(KT) with partners(Deloitte, Hanyang university, SDS): e-KT strategy, KM portal strategy, EAI, EDMS consulting services projects invoked and closed successfully.

• Key Achievements:
• Premier support contract overachieved
• Customer satisfaction taget overachieved
• The team average of customer satisfaction ratings dramatically raised
• GM (General manager) award for excellence in supporting customers

• Telco industry - Thrunet and Dreamline- Key Achievements:
• Hot-line HQ support channel and process setup for VIP customers
• Customer satisfaction rating raised up dramatically

• Government and Public Sector Team Lead(Consulting) (May 1998 – Oct 1999)- Team Management, database consulting service sales and co-work with partners. - Coordination of role with support services.- Key Achievements:
• Incheon International Airport Construction Authority(KOACA) consulting(Database design review, data modeling review, backup and recovery strategy review, hardware and software selection review for KOACA)
• DB, design tools and unix systems training for SHA Consortium(Samsung Electronics, Harris and Anderson Consulting) and airport authority
• The ministry of foreign affairs: Replication Solution and consulting service Principal Consultant(Technical Support) (Jun 1997 – May 1998)- Customer support as a second-line for government and public sector.- Key.
• The Supreme court project’s(transcript of registration system) critical technical issues resolution.
• The Supreme court's transcript of registration system diagnosis(ORA)

• Product Test & Build Lab Instructor of IBM Raleigh Lab.- Guide testers from 11 countries for AIX 4.0, IBM Web Server and Emulators.- Key Achievements:
• Products test and build successfully completed for 3serial projects.Patent search system development project PM (with IBM Multimedia Team)- Product development and Project management.- Key Achievements:
• A web based simple, complex(using various query operators) and full text search solution for Korean, Japanese and English
• The product was successfully commercialized ( http://wisdomain.com )

• RISC system (Current P Series) Presales (Jan 1995 – Jun 1996)- Develop customer needs, sales and product(HW and SW) promotion.- Manage and co-work with partners.- Key Achievements:
• POSCO RISC system sales(Award for winning against HP, SUN and Digital)
• IBM SMP new models launching event at KOEX.
• In charge of AIX new version launching event.
• IBM Korea Homepage Build with partner.Account Presales (Jan 1993 – Dec 1994)- Product(HW and SW) presales and sales.- Manage and co-work with partners.- Key Achievements:
• Ssangyong group system upgrade and reconfiguration Planning.