Resetting/unlocking of user’s password in A.D.Setting up video conferences using Cisco hardwareResponsible for imaging and proper configuration of new HP laptops and PCsTrouble shooting and installation of MS Office 365Set up of Outlook accounts for users on Pc’sResponsible for hardware setup at users’ deskInstallation of boxed softwareConnecting ports in telephone closetSetting up and installation of Cisco phonesTrouble shooting of Windows 10 and… Show more Resetting/unlocking of user’s password in A.D.Setting up video conferences using Cisco hardwareResponsible for imaging and proper configuration of new HP laptops and PCsTrouble shooting and installation of MS Office 365Set up of Outlook accounts for users on Pc’sResponsible for hardware setup at users’ deskInstallation of boxed softwareConnecting ports in telephone closetSetting up and installation of Cisco phonesTrouble shooting of Windows 10 and 7Responsible for connecting PCs and printers to networkResponsible for day to day support of over a 200 usersDay to day support of Okidata and HP printersSupport of all levels of management Show less

Image laptops and desktops with Fed imageSet up of Outlook accounts for users on Pc’sResponsible for moving pc's to correct OU in Active DirectoryResponsible for hardware setup at users’ deskInstallation of boxed softwareInstallation of internal hardware in desktopsConnecting ports in telephone closetSetting up and installation of Avaya 9611 and BT Turrets phones and Jabra Wireless headsetsAssisting in racking Cisco switches, Avaya servers and Cisco… Show more Image laptops and desktops with Fed imageSet up of Outlook accounts for users on Pc’sResponsible for moving pc's to correct OU in Active DirectoryResponsible for hardware setup at users’ deskInstallation of boxed softwareInstallation of internal hardware in desktopsConnecting ports in telephone closetSetting up and installation of Avaya 9611 and BT Turrets phones and Jabra Wireless headsetsAssisting in racking Cisco switches, Avaya servers and Cisco routersWiping of decommissioned Cisco Catalyst switches Show less

Responsible for migrating users from Win Xp to Win 7 using AltirisUsed USMT tool to transfer user's data to Win 7Responsible for connecting users to local and network printers Responsible for resetting user's password in Active DirectorySet up and configuring of Outlook accounts for users

Assist with migrating over Market Regulation users over to Finra systemsImage laptop and desktop with Finra imageTransfer data from users old NYSE systems to new Finra System and setup at users deskConvert NYSE network port over to Finra network portsAssist in day one support of new Market Regulation employeesAssist with migrating Roor users to Finra systemsTransfer data from users old NYSE systems to new Finra System, including setup at users deskConvert NYSE… Show more Assist with migrating over Market Regulation users over to Finra systemsImage laptop and desktop with Finra imageTransfer data from users old NYSE systems to new Finra System and setup at users deskConvert NYSE network port over to Finra network portsAssist in day one support of new Market Regulation employeesAssist with migrating Roor users to Finra systemsTransfer data from users old NYSE systems to new Finra System, including setup at users deskConvert NYSE network port over to Finra network portsResponsible for imaging and proper configuration of new Dell and HP laptops and PCsTrouble shooting and installation of MS office products and Windows XPSet up of Outlook accounts for usersResponsible for connecting PCs and printers to networkReset, unlocking and deleting user’s account in Active DirectoryCoordinate setups and moves of all computers and equipmentConfigure conference rooms with network connections and projectorResponsible for telephone support and in person support of over 600 users in multiple locations Show less

Responsible for imaging and proper configuration of all new HP laptops and PCsSet up and provided support of Citrix client on users computersTrouble shoot and installed MS office productsSet up Outlook accounts for usersReset and unlocked user’s account in Active DirectoryProvided telephone support and in person support of over 300 users

Responsible for imaging and proper configuration of all new IBM laptops and PCsCoordinated setups and moves of all computers and equipmentResponsible for connecting PCs and printers to networkAssisted with asset management and inventory, including ordering parts for laptop repairTrouble shoot software such as Outlook, MS Word, Excel

Responsible for telephone support of over 5000 users that use various Dell, IBM, PCs and LaptopsDocumented customers issues using RemedyTrouble shoot proprietary and standard software such as FTCS, FTIS, MS OfficeTrouble shoot various web issues with internal and external programsInstalled and setup software such as Outlook, VPN via telephone

Documented customers issues using RemedyProvided telephone support for over 40000 users for various hardwareTrouble shoot proprietary and standard software such as Ben, Fact Net, Outlook and MS Office Installed and setup standard software such as Outlook, VPN via telephone

Documented customers problems using custom tracking applicationResponsible for setups and moves of PCs and printerResponsible for connecting PCs and printers to networkTrouble shoot standard software such as Outlook, MS Office suiteInstalled and setup standard software such as Windows XP, Office XP

Triaged issues and escalated to the appropriate fix-it teamCreated status reports as defined by the Help Desk ManagerDocumented issues accurately in the 3-1-1 Help Desk Issue LogEscalated issues to Help Desk Shift Supervisor and/or Manager

Documented customers problems using Lotus Notes databaseResponsible for closing unresolved ticketsProvided telephone support for 5000+ mobile users Trouble shoot proprietary and standard software such as Maestro and MS Office via telephoneInstalled and setup software such as Outlook, ATT/IBM Global Dialer via telephone

Backed up data from serverInstalled software applications and hardware peripherals Scanned documents into a FoxPro Database for litigation supportPerformed quality control and assurance on documents scanned Monitored network of printers and computers to prevent breakdowns and crashes Assisted Director of Operation’s and Project Managers to help users with MS Office