• Planning & delivering CRM Strategies across the company encouraging customer retention & Customer loyalty. • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization & captures all required information at key point in the customer life cycle.• Working closely with all departments to ensure the CRM work effectively for all aspects of the company.• Overseeing direct communications with customer through the CRM.• Handling a team of customer care executives & Asst. managers.• Coordinating with different co-corporate, Increasing brand value and visibility

Handling a team of customer care executives, Data entry operators, Business Development Executives. Providing post sales support to the clients increasing the recurring revenue from customers.Collection of payments from Existing Customers,Coordinating with different co-corporate, Increasing brand value and visibility,Monitoring website payment gateway funds movement.Resolving payment disputes raised by the Bank and Payment Gateways,Resolving customer dispute’s related to products and payments

Handling Events and Marketing for Magazines like-People and Management, Diplomatist, Food Marketing & Technology & Creature Companion. Tie ups with the companies for events, Promotions & Branding (for All Magazine).Co-ordination's with Sales and Editorial Team.Making Monthly proposal to support sales team. Handling all Social media marketing like twitter, linked in, FB, blog, etc.

Trade Fairs & Conferences, Team Building, marketing plans, organizing, liaison communication and project management. Clients handling, New business acquisition, Business development, Client Relationships. Accountable for managing the sales and marketing operations (concept selling). Online Marketing Division (E-campaigning, Mail drafting, E-media partners, Blogs, Social Media).

• Marketing Planning and Campaign Management, Lead Management, Opportunity management, Activity Management, Business Partner Segmentation.• Crm Partner Function• Crm Order• Date Management• Action Management• Status Management

To understand the retail industry. Handling the customer. Market & Research with other retail companies.

4 monthsTeam size: 5Project Description: The project involved a quantitative & qualitative analysis of the sales & service aspects of the company about conventional system and modular system. The customer perception and SWOT analysis of the Organization sales & service function was also undertaken besides cross-section comparison with standard players in the market. National &International Industrial Exposure Visited PARLE-G and TVS Motors' manufacturing farm in Bangalore.Attended a seminar (SPARK) in Infosys in Bangalore.Attended a seminar in NATIONAL LIBRARY in SingaporeNEWater Plant, Singapore (where sewage water is converted into purest form of water)