Sunil Chaudhari Email & Phone Number

London, England, United Kingdom

Effectively and proactively, manage a caseload of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.Represent Lewisham Homes in possession proceedings at County Courts.Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Lewisham Homes policies and procedures.Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.To attend evictions as and when required, completing an inventory of goods and arranging for removals and storage of goods.Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.Work with internal colleagues to resolve issues such as disrepair, succession orabandonment of property and preventing rent arrears.Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.Provide training and induction for staff and work placements on operational processes and practices.To create thriving communities and places people are proud to call home.Maintain excellent customer service in all areas of work and ensure continued personal development.Comply with all Lewisham Homes policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.

Lewisham, England, United Kingdom

London, United Kingdom

London, United Kingdom