Sunil Dayalan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore

Birdview Mapping has talented staff of geospatial experts.In the international field Birdview Mapping forms strategic alliances with private companies to support their local capacity. Being a large capacity organization . Birdview Mapping can provide additional resources to supplement the local organization.Photogrammetric Project ManagementGeographic Information ServicesGPS SurveyingDigital Photogrammetric MappingDigital Orthophoto ProductionLIDARImage SolutionsTerrestrial PhotogrammetryAsset Data CaptureRegular follow-ups updated interaction to provide new business opportunity from end to end client coordination and manage phone calls, e-mails correspondence and book keeping procedures.Prepare presentations / proposals and negotiation as communicated with key people.Coordinate office activities and operation to secure efficiency and compliance to company policy

Bangalore

• Mail client configuration and user procedures for MS OUTLOOK • Provided Technical Consultation for Level 1 Agents and Peers. Training of new agents in with Process • Tools used: Remedy 7.1 and 9.1 to record incident and generate reports.• Supervising Service Desk analysts for end-to-end management of high severity incidents reported from the point of initiation to the point of resolution.• Deliver benefits to the Client by ensuring services are restored within the SLA in a controlled and managed fashion and taking into account the criticality of the business• Escalate high Severity Incidents on timely manner and provide initial analysis/resolution• Worked on Customer Satisfaction Converting Dissatisfied Customers into Satisfied Customer • Worked on SAP Tools of Different Modules for password Reset and Replacing SAP INI Files • Call Conferencing for resolution on High priority Issues• Working on Escalated tickets • Pulling up daily reports of Customer satisfaction surveys, Agent fault, following up with customers for ticket resolution, scrubbing incident tickets, fault detection.

Bangalore

End to End Sales with SaaS products and subscriptions Building Client long lasting relationship.Achieving targets on regular and consecutive intervals.Enriched with Proper diagnosis to find out the root cause of the problem.Helping the New team to set there etiquettes.

Bangalore

• Providing support to the Customers over the phone and providing remote support when necessary.• Well experienced in handling Irate Customers.• Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting.• With Approvals-Sending and receiving signals to ensure for a 100% resolution. To meet customer satisfaction.

Bachelor Of Business Administration - Bba, Information Technology

Education record

Education record