Sunil Dhar Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

As a Director of IT Service Management (ITSM), I am responsible for overseeing and optimizing the delivery of IT services. My role involves strategic planning, implementation of ITSM processes, and ensuring that IT services align with the business objectives and deliver exceptional value to stakeholders.Key Responsibilities:Leadership and Strategy:o.

Noida, Uttar Pradesh, India

Seasoned professional with around 15 years of experience in various IT roles delivering top class customer services. I have performed various roles starting from providing the Technical Support to Managing the Customer Support Operations in an enterprise class organizations to building a Customer Success functions & Growing Sales/Revenue and Customer.

Noida Area, India

 Lead and develop the Operations Team, ensuring high-quality 24/7 production support and effective service level management. Implement and enforce standards and procedures for Cloud Ops activities, driving compliance and continuous improvement. Communicate effectively across technical and non-technical stakeholders, ensuring smooth operation and swift.

Gurgaon, India

 Lead customer management, change requests, and scope management to ensure environment stability and client satisfaction. Act as the primary contact between customers, sales, and Managed Hosting/Cloud Services teams, addressing issues and risks proactively. Drive customer retention and revenue growth by fostering positive relationships and coordinating.

Gurgaon, India

 Ensure overall client satisfaction and retention, acting as the primary contact for all operational issues. Provide timely responses and effective solutions for client requests and problems, escalating as needed for swift resolution. Coordinate with finance to resolve billing issues and review change plans to minimize client impact. Manage add-on.

Gurgaon, India

 Foster a supportive team environment, maintaining open communication and advocating for team members. Regularly coach and appraise team members, providing specific, constructive, and encouraging feedback. Ensure achievement of performance metrics and promote recognition programs to drive retention. Collaborate with business units to resolve team.

Executive Mba, Information Technology

Bca, Computer Applications

Activities and Societies: Cooking, Helping the under Privileges, Caring for Environment, Plantation. Learned the use of computers in the.