Sunil Dubey, Csm®, Prince2®, Ssgb®, Itil®, Ace Email & Phone Number

 Certified ScrumMaster®, Prince2® certified, Google Cloud – ACE, Six Sigma Green Belt certified, worked in multiple domains (Workforce Management Product, Telecom & Financial Capital Market) having around 18 years of experience as a techno-functional. ITIL Foundation V3 Certified worked on Lean strategies. Exposure of end-to-end development/Maintenance of software applications from requirement analysis to life cycle of system study, designing, coding, testing, de-bugging, documentation, implementation, Production Application Support & Maintenance. Experience as a project manager including client-facing project management, including application support & product support. Manage supporting Service Delivery applications, infrastructure and devices employed across the business.  Delivering services in accordance with agreed service level agreements. Carrying out business risk and impact analysis. Effectively managing multiple applications to ensure that they are delivered on time, within budget and to the Clients satisfaction.  Managing onshore/offshore team model, induction, training, and performance reviews. Building strong, lasting client relationships with clients. Stake holder interaction exposure to plan, determine SLAs vis-a-vis delivery, change schedule. Having a ‘can do’ attitude and a willingness to work hard to achieve company goals.*Passionate about spreading awareness of DEI&B(Diversity Equity Inclusion & Belonging). Acted as a Social media brand ambassador for DEI&B.Areas of expertise:Service management