Sunil Dutt Email & Phone Number

Ensure the hotel operates to the highest standards expected by guests and required by management.Manage daily Hotel operations including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa and other functions as assigned.Complete important aspects of general administration, like weekly and monthly meetings, weekly & daily evaluation of staff.Research complex business system problems & provide clear documentationEnsure proper and effective training of all new employeesCoordinate cross-training efforts between all Front Services positions.Ensure all Front Services staff behaviour & appearances are as per standards.Maintain and enhance a safe, secure, and comfortable environment for staff and guests by managing all maintenance needs.Develop and manage all departmental budgets and forecasts. Directed initiatives to optimize financial ERP system and analyzed P&L.

Forecasted future trends and ensured rate efficiencyEnsure that guest problems/complaints are handled effectively & courteously.Applied expertise in handling and maintaining 100% guest satisfactionEnsure guests are checked in & out of the hotel using established procedures.Oversee the usage of supplies, equipment and furnishings, etc., making certain proper utilization and efficiency is being upheld

Senior Secondary Certificate

Bachelor, Commerce

Master, Business Administration (Finance & Hotel Management)