> Resolution owner responsible for technical escalations and crit-sits registered in the Sales Force and Microsoft Dynamics on Lenovo/STG product related technical anomalies.> MVS HW/SW deployments & integrations for major private and government clients (Healthcare, Pharma, Retail, Telecom, Banking, Finance and Manufacturing) local/global, as part of post-sales technical operations role.> Contrive service strategies for services delivery of MVS enterprise systems thus… Show more > Resolution owner responsible for technical escalations and crit-sits registered in the Sales Force and Microsoft Dynamics on Lenovo/STG product related technical anomalies.> MVS HW/SW deployments & integrations for major private and government clients (Healthcare, Pharma, Retail, Telecom, Banking, Finance and Manufacturing) local/global, as part of post-sales technical operations role.> Contrive service strategies for services delivery of MVS enterprise systems thus ensuring that IBM delivers quality services across HW & SW products on all multi-vendor systems platform.> Profound knowledge on infrastructure design based on HLD's and LLD's. Comprehensive troubleshooting (Probe & Debug) skills on system hardware, firmware and OS interoperability related client escalations based on system logs and system behaviour for an optimum problem resolution with root cause analysis involving cross country Product Engineering and Dev teams through PMR's (Problem Management Report).> Possessing the ability to evaluate, ascertain and remediate challenges on compute hardware clusters in complex data center environments over multiple issues efficiently, I work on time biased resolutions in order to ensure high availability/uptime.> Capability to self-initiate myself to adapt and engage in crit-sits to provide root cause (RCA’s) achieving business objectives, my primary focus remains to ensure that the outcome of my work is relevant and sustainable to the business unit.> I still believe the only way to ascertain arduous system issues are through the "hands-on" approach analytically and I still provide technical assistance both remotely and physically on-site based on severe escalations. Show less

Project Title: Alive Human Detection System Using an Autonomous Mobile Rescue RobotProject Description: ARM controller-based rescue robot interfaced with multiple sensors (Temperature, Passive Infrared (PIR), Ultrasonic and Flammable Gas/Smoke). The robot was designed to surpass through areas of unrest due to natural calamities and search for potential victims.Source written in C and flashed on LPC2148 (ARM). Parameters monitored via Hyper Terminal on a PC or Smart… Show more Project Title: Alive Human Detection System Using an Autonomous Mobile Rescue RobotProject Description: ARM controller-based rescue robot interfaced with multiple sensors (Temperature, Passive Infrared (PIR), Ultrasonic and Flammable Gas/Smoke). The robot was designed to surpass through areas of unrest due to natural calamities and search for potential victims.Source written in C and flashed on LPC2148 (ARM). Parameters monitored via Hyper Terminal on a PC or Smart Phone.Contribution: Spearheaded as a Project Lead for a team of 5 members on academic criteria Show less