Worked closely with cross-functional partners to bring SSEP to more customers and drive new business for LinkedIn, closing $3M in incremental bookings in last CY 2023.Analyze and diagnose the challenges the program is facing and come up with initiatives to roll out in regions to increase revenue for the company.Managed the pricing queue for LSS Pricing, ensuring Relationship Managers and Account Executives could receive the support and pricing they needed quickly and… Show more Worked closely with cross-functional partners to bring SSEP to more customers and drive new business for LinkedIn, closing $3M in incremental bookings in last CY 2023.Analyze and diagnose the challenges the program is facing and come up with initiatives to roll out in regions to increase revenue for the company.Managed the pricing queue for LSS Pricing, ensuring Relationship Managers and Account Executives could receive the support and pricing they needed quickly and effectively.Evaluated and navigated complex policy exceptions. Onboarded multiple new team members on pricing policies and processes. Show less

Handled a team of 30 customer service associates.Set the vision and culture of the team by handling individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets. Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives.Participate on… Show more Handled a team of 30 customer service associates.Set the vision and culture of the team by handling individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets. Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives.Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization.Support hiring and training of new associates.Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.Provide regular, formal & informal feedback to direct reports. Show less

Training new hires on process, communication, compliance and owning end to end training from onboarding to operations handover.Tracking and reporting quality and productivity metrics of associates.Mentoring bottom quartile associates and helping them to move out of PIP.Participating in Operational Excellence initiatives.

Understand and effectively communicate with customers about product, its features, benefits, uses, and support needs.Detect patterns, brainstorm, observe, interpret data, and make decisions based on the multiple factors and options available.Manage multiple responsibilities at once by focusing on one task while keeping track of others.