• Under, Presales responsibility between 2011 and 2016 , have worked for almost all regions i.e. US, APAC, ME, UK, SAARC and India International clients .• Designing Technical Solutions and Low level design (LLD) for the Client that can reduce cost.• Predict and advise business requirements, processes and network infrastructure that could be developed in future to improve Client business. • Conduct PoC for Client for solutions proposed.• Act as a Project Manager for sustenance projects, provide effort estimates and project budget and bill of Material (BoM)• Respond timely to proposal requests (RFI and RFP) from management as well as produce Statement of work for current Network Projects• Tailoring solutions as per the requirement with best, feasible and preferred last mile access e.g with Fiber, copper, Microwave etc based on cost benefit analysis• Proficient in managing excellent business relationships at all the levels with the client(s) and vendor(s)• Under TL - Data Support responsibility :SPOC for 3rd level external escalation regarding their network problems related to Lease Lines, Internet, MPLS & IPLC circuits.• End to End SPOC for Enterprise Clients, coordinating with the different fixed service providers (FSP) like TCL, Reliance, BSNL, BTNL, TTML, MTNL & RF vendors like SIFY, Nokia , Ericsson (if the last mile is at RF). Incident Management based on the alarms received from NMS.• Technical troubleshooting for different data services provided, like Internet, MPLS by logging on to the router & checking the interface status, reliability & utilization of the circuit’s. Root Cause investigation for the data service failure & propose methods to solve the issues efficiently.• Interfacing with the Network Operating Centre (NOC) to resolve the Clients issues concerning latency to particular domain, websites, web hosted domains & co-located servers & other provisioning related issues.

• Technical troubleshooting for different data services provided, like Internet, MPLS by logging on to the router & checking the interface status, reliability & utilisation of the circuit’s .Main emphasis is to identify the reason for the data service failure & propose methods to solve the issues efficiently.• Interfacing with the Network Operating Centre (NOC) to resolve the customers issues concerning latency to particular domain, websites, web hosted domains & co-located servers & other provisioning related issues.• Handling internal & external escalations of tickets.• Providing timely updates to the customers regarding the ETR in case of Catastrophic Failures.• Providing training to the team both Technical & Inter-personal.• Had promoted as Team Leader For NCR Data Support from engineer position.

Client(s) Handled : ESPN, TENSPORTS, TARA BANGLA, KOLKATA, TV TODAY NETWORKVendor(s) Handled : Airtel, ThaicomProduct Experience :TANDBERG, LINK, AGILIS, SCOPUS, SCIENTIFIC ATLANTAResponsibilities:• Incident management and query resolution for Clients (VSATS/Broadcast).• Activation & Site survey, Preventive Maintenance of VSAT, TELEPORT.• Supervision of C-Band and Ku band OB Vans.• Conducting Live 1:1 Setup for Client(s)• OB coordination • Router & Voice over IP systems Configuration of CISCO Routers and Switches.

Worked with ACCEL ICIM SYSTEMS AND SERVICES LTD.( now as Accel frontline limited) as Project Engineer at IGI Airport for the contract of Indian Air Lines Ltd.: August 2003 to July 2004.Worked with same profile and same place Under Supertron computers Pvt. Ltd.: January 2000 to April 2001. Responsibilities:• Operational support for Indian Airlines Lines network.• Installation of Network Equipment’s.• Implemented & maintaining the structured cabling for Data.• Installation and management of various types of LAN/ WAN protocols.• Providing preventive/breakdown maintenance support of Network Equipments.• Maintenance and troubleshooting of PC and peripherals.• Providing training to IAL staff on networking devices.