• Managing the comprehensive operational structure of the organization, aligning all activities with strategic objectives and ensuring optimal performance across departments.• Directing sales strategies and oversee account receivables, fostering revenue growth through proactive customer engagement and robust relationship management.• Guiding a multifaceted team of skilled and semi-skilled professionals, cultivating a collaborative culture that promotes high performance and collective… Show more • Managing the comprehensive operational structure of the organization, aligning all activities with strategic objectives and ensuring optimal performance across departments.• Directing sales strategies and oversee account receivables, fostering revenue growth through proactive customer engagement and robust relationship management.• Guiding a multifaceted team of skilled and semi-skilled professionals, cultivating a collaborative culture that promotes high performance and collective success.• Facilitating ongoing performance evaluations and training programs to enhance team skills and ensure compliance with industry standards. Show less

• Oversaw New Installation (NI) completions and facilitated seamless service handovers to ensure timely project delivery and client satisfaction.• Engaged in technical negotiations with customers during NI sales, balancing project requirements with contractual terms.• Led technical and safety-focused training initiatives to develop team skills, reinforce elevator safety standards, and drive professional growth.• Enhanced customer satisfaction through proactive engagement, ensuring… Show more • Oversaw New Installation (NI) completions and facilitated seamless service handovers to ensure timely project delivery and client satisfaction.• Engaged in technical negotiations with customers during NI sales, balancing project requirements with contractual terms.• Led technical and safety-focused training initiatives to develop team skills, reinforce elevator safety standards, and drive professional growth.• Enhanced customer satisfaction through proactive engagement, ensuring compliance with PWD requirements for smooth project liaison.• Fostered a culture of safety, quality, and adherence to the Code of Conduct (COC) across field operations, maintaining high standards on all projects.• Established and maintained effective communication with customers to understand needs, resolve concerns, and strengthen long-term partnerships.• Monitored business efficiency metrics to meet industry standards, managed contract value, and controlled pre- and post-budget gaps.• Drove subcontractor development and training, ensuring quality work and compliance with company policies.• Managed account receivables efficiently to support cash flow, prioritizing customer satisfaction and efforts to secure repeat business. Show less

• Reviewed NI (New Installation) completions and facilitated smooth service handovers to ensure project milestones and client satisfaction were achieved.• Led the development of team members and vendors with a focus on technical skills and elevator safety, promoting adherence to high industry standards.• Maintained strong customer satisfaction levels through close communication, utilizing the FF+ tool to promptly address client needs and feedback.• Ensured compliance with Public… Show more • Reviewed NI (New Installation) completions and facilitated smooth service handovers to ensure project milestones and client satisfaction were achieved.• Led the development of team members and vendors with a focus on technical skills and elevator safety, promoting adherence to high industry standards.• Maintained strong customer satisfaction levels through close communication, utilizing the FF+ tool to promptly address client needs and feedback.• Ensured compliance with Public Works Department (PWD) requirements, fostering efficient project liaising and regulatory adherence.• Cultivated a field culture centered on safety, quality, and adherence to the Code of Conduct (COC) to uphold company standards.• Monitored business efficiency metrics, aligning performance with industry standards and effectively managing pre- and post-budget contract value.• Directed subcontractor development, providing training to enhance quality of work and alignment with company policies.• Managed accounts receivable to support cash flow, focusing on positive client relationships and efforts to secure repeat business. Show less

• Managed and controlled new sales, modernization (MOD), and repair activities to drive consistent growth and project success.• Oversaw credit limits and revenue bookings, ensuring alignment with financial goals and maintaining effective budget control.• Led staff training initiatives focused on technical skills and elevator safety, enhancing team competence and compliance with safety standards.• Directed regional vendor development and maintained strong liaison with external… Show more • Managed and controlled new sales, modernization (MOD), and repair activities to drive consistent growth and project success.• Oversaw credit limits and revenue bookings, ensuring alignment with financial goals and maintaining effective budget control.• Led staff training initiatives focused on technical skills and elevator safety, enhancing team competence and compliance with safety standards.• Directed regional vendor development and maintained strong liaison with external parties to optimize resources and partnerships.• Supervised the service department and ensured timely renewals of AMCs to maintain customer satisfaction and service continuity Show less

• Managed and controlled new Installation, modernization (MOD), and Maintenance repair activities to drive consistent growth and project success.

• Managed and controlled Maintenance and repair activities.