Sunil Karande Email and Phone Number

Mainly perform product support functions like Installation, Customer Support and Training for Cataleya products.Working on the SBC, Orchid one, Orchid Cloud, Orchid Air. Resolving customer issues related to SBC , SIP, Cloud , Virtualization like VMware, KVM, Linux etc.

 Working in Technical Assistance Center for technical support to all the clients for Solving the issues of various clients such as AT & T, British telecomm, Huawei, Transcom, DIGICEL, Vodafone, Telecom New Zealand etc. of clients across the globe. Working on various products like NGN soft switch(class 4) Dialogic/Veraz control switch, IGATE 4000 MGW(EDGE/PRO/SBOMB/SIP-PRI GW/DSG), IMG 1010/1004, SBC (Bordernet 4000), BN3K,GCEMS, etc. Troubleshooting of issue like call failure… Show more  Working in Technical Assistance Center for technical support to all the clients for Solving the issues of various clients such as AT & T, British telecomm, Huawei, Transcom, DIGICEL, Vodafone, Telecom New Zealand etc. of clients across the globe. Working on various products like NGN soft switch(class 4) Dialogic/Veraz control switch, IGATE 4000 MGW(EDGE/PRO/SBOMB/SIP-PRI GW/DSG), IMG 1010/1004, SBC (Bordernet 4000), BN3K,GCEMS, etc. Troubleshooting of issue like call failure of SIP, SS7, ISUP & ISDN Circuits.  Giving resolution for 90% of the issue reported. Performing various configuration on Dialogic control switch and MGW for implementing the connectivity’s like SIP, SS7,M3UA, Static & switch spans.  Coordinating with the R&D for critical or software BUG related issues Conducting training programmes to enhance operational efficiencies of workforce, focusing on technical & customer care aspect. Show less

 Rectifying network related faults of Reliance GSM and CDMA network of all over India. Analysis and Fault Management of Network related issues of MSC, BSC ,BTS elements that include faults related to call routing, version upgrades and access network faults. Responsible for O&M of BTS, BSC (Lucent BTS, Telos BTS, ZTE, Motorola & Huawei IP based BTS and BSCs) system for the entire CDMA and GSM network and taking action to rectify the same

TTML: Associated with TTML from 10 Nov 2008 to 14 AUG 2010 and is responsible for Installation, Commissioning, Maintenance and Provisioning of the following Transmission and Access Products by coordinating with team.• ECI: XDM 3000, XDM 1000, XDM 500, XDM 300, XDM100, Micro SDM, BG20.• TEJAS NETWORKS: TJ 100 CP, MC1, MC4, MC4L, ME4, TJ1210.• UTSTAR: COT, RT.• NEC Paso link neo.• HUAWEI BSC6000, BTS3606E, BTS3900.