Sunil Kumar Email & Phone Number

Gurugram, Haryana, India

Bikaner, Rajasthan, India

Spearheaded day-to-day operational activities for the school including financial management, recruitments, admissions,institute administration, competitor analysis and many othersDrove the development & implementation of objectives for curriculum and instructional evaluation; assuring continuous studyand revision of curriculum guides and courses of studyFormulated & implemented policies; controlling budgetsPromoted effective communications & interpersonal relations among staff, parents, students and communityImplemented instructional activities that contributed to a climate where students are actively engaged in meaningful learningexperiences; enforced instructional methods to meet the needs of the students with varying needsConducted faculty meetings; identified improvement areas; planning for shaping the institution’s imageIdentified financial requirements and controlling overall income & expenditure of the campusAssured the safety & welfare of students / employees; developing actions to assure the safety of students in transit to & fromcollege / universityInterpreted cash flows, predicting future trends and working on cost reduction opportunities; analyzed MIS reports w.r.t.financial performance including monthly profitability, age-wise analysis of debtors, capex plans and so onControlled staffing function including HR policy formulation, manpower planning, recruitment & selection, career planning,employee relation, compensation & benefit management and performance managementProvided guidance on design organization structure, roles, responsibilities & JDs; headed complete recruitment life-cycle forsourcing the best talent; establishing a motivational culture and encouraged higher productivityEstablished comprehensive performance management, compensation management and Learning & Development (L&D)frameworks; tracking performance issues and driving engagement between employees

Bikaner, Rajasthan, India

Key Result Areas:Spearheaded day-to-day operational activities for the school including financial management, recruitments, admissions,institute administration, competitor analysis and many othersDrove the development & implementation of objectives for curriculum and instructional evaluation; assuring continuous studyand revision of curriculum guides and courses of studyFormulated & implemented policies; controlling budgetsPromoted effective communications & interpersonal relations among staff, parents, students and communityImplemented instructional activities that contributed to a climate where students are actively engaged in meaningful learningexperiences; enforced instructional methods to meet the needs of the students with varying needsConducted faculty meetings; identified improvement areas; planning for shaping the institution’s imageIdentified financial requirements and controlling overall income & expenditure of the campusAssured the safety & welfare of students / employees; developing actions to assure the safety of students in transit to & fromcollege / universityInterpreted cash flows, predicting future trends and working on cost reduction opportunities; analyzed MIS reports w.r.t.financial performance including monthly profitability, age-wise analysis of debtors, capex plans and so onControlled staffing function including HR policy formulation, manpower planning, recruitment & selection, career planning,employee relation, compensation & benefit management and performance managementProvided guidance on design organization structure, roles, responsibilities & JDs; headed complete recruitment life-cycle forsourcing the best talent; establishing a motivational culture and encouraged higher productivityEstablished comprehensive performance management, compensation management and Learning & Development (L&D)frameworks; tracking performance issues and driving engagement between employees

New Delhi, Delhi, India

Highlights:Played a key role in establishing the store at Karol Bagh, Delhi and achieved a turnover of around INR 10 Lakh per daySuccessfully increased 125% in customer traffic with an average increase of 100% in business on MoM basisIncreased sales volume by 125% in less than 6 months

Gurugram, Haryana, India

Operations ManagementMaintained high discipline and norm adherence, coordinated with superiors for cross trainees and innovative suggestions to improve operational functioningCoordinated with seniors for providing inputs for process control & ensured end-to-end complaint resolution; initiated and sustained efforts for bettering Customer Satisfaction through regular relationship calls, identifying & conducting consultation sessions for customersProvided effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensured a positive customer experienceProcess Transition/EnhancementLed set up of new divisions and transitioning processes from client’s location to the facility; setting up, stabilizing processes and ensuring smooth commencement of operations.Monitored overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.Disseminated information to team members, team huddles & taking initiatives to increase knowledge and subsequent productivityQuality ManagementMaintained a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.Ensured that the team meets CTQ targets and quality standards are met by the team Executive SeniorExecutive Team LeadQuality Assurance Assistant Manager Kept TAT commitments, handling escalations and monitoring Quality Standards of team through constant monitoring and providing feedbackTraining & DevelopmentProvided floor support to new hires during their OJT within the process to build process knowledge, reduceTAT and achieve team as well as individual goals.Developed need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiencyMentored the new team members to come up the learning curve

Master Of Business Administration - Mba, Business Administration And Management, General

Post Graduate Advance Project Management, Project Management

Education record

Bachelor'S Degree, Geography (Honours), 1St

Activities and Societies: Gold Madel in University