Sunil Kumar Email & Phone Number

Karāchi, Sindh, Pakistan

• Develop and implement performance metrics and dashboards to track key performance indicators (KPIs) for various operations of Last-mile, Fulfillment and other departments.
• Used statistical analysis to identify trends for last-mile and fulfillment operations, optimizing delivery routes and inventory management for improved efficiency and customer satisfaction.
• Present data-driven insights and performance reports to C and B-suite executives, providing actionable recommendations for better operation strategy.

Karāchi, Sindh, Pakistan

• Ensured 100% vehicles availability of fixed vehicles for day on day operations. Coordinated maintenance and scheduling to ensure seamless fleet performance.
• Led 100% smooth dispatch process in daily operations, ensuring efficient and timely delivery of services. Managed scheduling and coordination to maintain operational excellence.
• Managed vehicle breakdowns effectively, ensuring timely resolutions and minimal disruption to operations while prioritizing customer satisfaction.
• Compiled and analyzed monthly cost data for fleet operations, ensuring financial efficiency and budget adherence.

Karāchi, Sindh, Pakistan

• Generated over 500 quality leads through targeted social media campaigns (Facebook-campaigns), achieving and surpassing a sales target of 250+.
• Worked for US Based Telecommunications Companies Including, AT&T, WINDSTREAM, SPECTRUM AND CENTURY LINK.
• Managed customer inquiries and issues promptly, delivering timely and effective solutions to ensure high satisfaction levels.