Sunil Kumar Email & Phone Number

Engage with and work alongside clients as they plan and prepare to move towards workreadiness, sustainable employment, independence, retirement or other desirable outcomes Ensure clients:o are getting all the support they needo are aware of the full range of support, assistance and financial assistance availableo can easily connect to services, support and opportunities availableo can successfully transition to work readiness, training, work, maintain independence,or otherwise maximise their potential Maintain up to date knowledge of MSD’s products and services, local labour markets,contracted providers and wider social services Display cultural awareness, using an open, courteous and empathetic manner to build trustand rapport with clients, ensuring they are listened to and understood Proactively build and maintain client relationships to develop a deeper understanding oftheir situation and provide effective ongoing support Develop an understanding of the wider organisation to build relationships and linkagesbetween colleagues and external providers to ensure provision of a seamless service Work hand-in-hand with clients to develop an individualised plan of action, proactivelyinitiating coaching conversations and driving shared responsibility for achieving outcomes Maintain complete, concise and up-to-date client information and decisions that supportsthe client and ensures a consistent client experience across MSD's delivery channels. Ensure client information is stored securely and only disclosed to those with appropriateauthority, to protect client privacy at all times

Responsible for the day to day operations of the restaurant that seats 60 customers, hasstaff of at least 5 in any shift and has an monthly turnover of NZ$140,000 Demonstrate leadership in managing operations, resolving issues and managingcontingencies in ways that reflect the company’s values and procedures Monitor the restaurant’s overall presentation, cleanliness and appearance as well as thedress, personal appearance and behaviours of staff, taking action to address anydeficiencies Maintain company standards, along with legislative requirements for both food safety aswell as health and safety Provide leadership and set an example in work ethics and behaviours that reflect thecompany’s values Provide regular feedback to staff on their and the restaurant’s performance Manage staff; hiring, training, mentoring, evaluating, disciplining and rostering of 20 staff Ensure training pathways - on the job training, feedback, coaching and evaluations arefollowed through to the Assistant Regional General Manager Compile weekly written reports on restaurant operations to the Area Manager

Mangere East

• Assisting the RM in maintaining restaurant operation by executing QSCV.• Preparing roster/ employee schedules • Managing shifts in accordance with company policies, directing activities of employees in maximising sales, operation efficiency and profitability.• Allocating employees’ responsibilities and monitoring performance.• Keeping RM informed of any competitive activity that is likely to affect the trading results of the restaurant.• Training and development of all the employees• Supporting the company’s continuous improvement and quality programmes, acting as a role model for employees • Ordering and inventory keeping by minimising wast

Otahuhu

• Achieving business day to day targets (sales, labor, quality )• Providing consistent training on the floor• Striving to improving the skills and performance of all crew persons• Supporting efforts to maximizing sales and profits and minimizing controllable costs by effective directing and supervising work shift activities.

Mangere Town Centre

SOCs, assisting managers in achieving targets, following up on QSC,training of new staff

• Dealing with the customers’ problems to ensure timely & professional responses to all their complaints• Processing invoices and managing emails• Managing office budget and supplies• Making outbound calls• Answering to the queries and complaints of the customers • Proper recording and scrutiny of complaints received• Maintaining and developing external party relationship• Monitoring call tracking for response from administrative team

• Handling cash• Treating each customer as a valuable customer • Making different hot and cold drinks • Latte arts• Developing rapport with customers by learning their names, favourite drinks and food items • Serving the customers “good food and fast”• Satisfying the customers with a friendly and pleasant experience • Providing quality food

Regulatory Compliance Level 3, Regulatory Compliance, A

NZ Certificate in Regulatory Compliance Level 3

National Certificate In Public Sector Services, Public And Social Services

National Diploma In Business Level 6, Business Management

Bachelor Of Business Administration (Bba), Marketing/Marketing Management, General, A