Sunil Kumar Email & Phone Number

Kuala Lumpur, Kuala Lumpur, Malaysia

Sunway

Petaling Jaya, Selangor, Malaysia

Cyberjaya

1) Primary role as a Local Vendor Master support for Shell Malaysia Exploration supporting its vendor and customers in Blueprint 2) Additional role to Process requests relating to Vendor Data object and other similar activities in full compliance with defined policies and controls through ERP and other related systems and tools, Monitoring functional mailbox; handling material, services, contracts and vendor master request from global OUs via MDM Lotus Notes.3) Handling of important… Show more 1) Primary role as a Local Vendor Master support for Shell Malaysia Exploration supporting its vendor and customers in Blueprint 2) Additional role to Process requests relating to Vendor Data object and other similar activities in full compliance with defined policies and controls through ERP and other related systems and tools, Monitoring functional mailbox; handling material, services, contracts and vendor master request from global OUs via MDM Lotus Notes.3) Handling of important client information, including critical information of bank details, purchasing organization, company code data, name and address, as well as how to best contact vendors.4) Understand and familiarize all the available bulk upload tools to perform mass uploads and Execute bulk upload as per live OU request and ensure delivery dates are met5) Maintenance of Payment Transactions, E-Banking, setting up of RA, swift codes for Vendors.6) Perform an IT Advisor role responding to queries from OU, Accounts Payable team, or directly from vendor, to provide advice and suggestions on vendor maintenance.7) Generating of Non-Compliant vendors cleanse using the DQS methodology on quarterly basis.8) Monthly exchange rates for ECR implementation is updated in R/3 as per the schedule9) Ensure compliance and controls with the new CR and DR process10) Actively involved in CI (Customer Improvement) Projects applying the Lean Sig Sigma methodology to systematically improve processes by eliminating defects using the DMAIC concept11) Co-ordinate and carry out knowledge transfer sessions within/for other team members12) Operational excellence – documented operating procedures and ensure the document is always up to date13) Good awareness of SAP usage and configuration around appropriate SAP Modules (mainly Materials Management, Vendor Master and Customer Master). 14) VM skill set with strong Purchase To Pay process knowledge and experience Show less

Cyberjaya

1) The provision of support services relating to specific application systems. Support may be provided both to users of the systems and to service delivery functions such as computer operations and help desk. Support typically takes the form of investigating and resolving problems and providing information about the systems.2) Resolve problems by providing advice or training to users about the application systems’ functionality, correcting faults, making general or site-specific… Show more 1) The provision of support services relating to specific application systems. Support may be provided both to users of the systems and to service delivery functions such as computer operations and help desk. Support typically takes the form of investigating and resolving problems and providing information about the systems.2) Resolve problems by providing advice or training to users about the application systems’ functionality, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, defining enhancements - often in close collaboration with the systems’ developers (ABAP / Basis).3) Performs pre-registration activities for user accounts4) Checks for critical roles. (SUIM)5) Checks for Segregation Of Duties via GRC Virsa checks. (SOD)6) Obtains all necessary approvals. (SODs, Critical roles, Line Management/Business)7) Analyzes user authorization problems. (SU53)8) Manage authorization and analyze issues related with supported functional access (R/3, APO, CRM, BW, SCM, FICO, GPMR)9) Escalating approved role change requests to the relevant Support or Central teams (Projects).10) Stores SOX evidence for user account changes.11) Performs user account management12) The most visible aspect of these services is to ensure that Incident Tickets are resolved in a timely and effective manner(Service Manager 7, Lotus Notes).13) Performs user account management. (SU01, SUGR, SCUL, RSECADMIN, SU10, ST01)14) Take on role of IT Security Advisor, tasks include approves for non-end user access and performs yearly review of non-end user access.15) Follows ITIL v3 incident escalation processes to ensure problems are handled appropriately to resolve in a timely manner according to the SLA16) Applies Kepner-Tragoe methodology to brainstorm and facts-finding to identify the root cause of the issue and propose or find permanent solution for the issues found. Show less

Petaling Jaya

1. Provide technical assistance and support for Mincom internal staff and clients, in Australia and around the world2. Supporting Mincom clients mainly Electricity and Mining powerhouse in Australia and around the world i.e. Delta Electricity, AngloCoal Mining, Tarong Energy and etc.3. Providing troubleshooting help and technical enquiries through email and phone4. Supporting the entire Service Center infrastructure, which includes Helpdesk support, Server patching, file restores… Show more 1. Provide technical assistance and support for Mincom internal staff and clients, in Australia and around the world2. Supporting Mincom clients mainly Electricity and Mining powerhouse in Australia and around the world i.e. Delta Electricity, AngloCoal Mining, Tarong Energy and etc.3. Providing troubleshooting help and technical enquiries through email and phone4. Supporting the entire Service Center infrastructure, which includes Helpdesk support, Server patching, file restores, Network Support, Active Directory, Backups, Software Management Service and Applications Support.5. Outlook and Microsoft Exchange server basic configurations6. Providing quality customer service7. Adhere to establish workgroup or team processes and procedures8. Manage incident load efficiently through timely customer contact, research and escalation9. Assists workgroup with information knowledge10. Troubleshooting with customer to provide a solution11. Identify and work towards resolving the customer ‘s real need12. Use tools available to identify and resolve problems13. Adhering to quality standards, Framework, Policies and processes established by Microsoft.14. Supporting Mincom and the clients Intranet and Internet Network access via LAN or wireless connection.15. Helping out users remotely using Remote Assistance and Remote Desktop methods16. Taking a leading role in a team to achieve daily and monthly targets.17. Meeting the the given Employee Performances Plan.18. Managing information in the Remedy/ Service Center service tools Show less

Master Of Business Administration - Mba, International Business, Pass With Merit

Diploma In Information Technology, System, Networking, And Lan/Wan Management/Manager, Cgpa 3.5/4.0

Activities and Societies: • Elected as Student Representative for Indian Society in NIIT • Involved in drama and theatrical activities..