• Defined roles and responsibilities in SME-Business loan for each group to improve company processes and strengthen communication channels.• Co-ordination with Credit ,Operations ,Admin & HR departments to ensure an enabling work environment• Assign jobs to the staffer every day, bringing some changes as well on their responsibilities to boost their energy.• Hired, trained and supported operations and sales personnel. Established and maintained quality customer service levels• Generated business performance reports for review to senior management.• Leading, guiding and mentoring a team of Sales officers & Assistant Sales Managers.• coordinating in recruiting and Training, Monitoring the Executives on daily basis• Recruiting Referral Dsa’s for SME- Business loans. • Established and maintained quality customer service levels