Sunil Kumar Email & Phone Number

Bengaluru, Karnataka, India

o Leading a dynamic data science team in the creation of accurate, responsible, and user-friendly Business Intelligence solutions, propelling the organization to deliver swift and enhanced reports, while simultaneously reducing costs and contributing to life-saving outcomes.o Championed an analytics-led business approach, ensuring strategic decisions were data-driven and aligned with organizational goals.o Architected and propelled Sales, Operations, Marketing, and Product Analytics, harnessing data insights to optimize performance in key business functions.o Assumed the role of a Product Manager to build analytics-led products, driving innovation and value creation through a keen understanding of data science.

Bengaluru, Karnataka, India

o Lead analytics initiatives for US clients, specializing in strategic planning, forecasting, and resource management within the KPMG framework.o Facilitate seamless communication between business teams and resource managers (onshore and KGS), optimizing staff utilization and ensuring schedule adherence.o Proactively manage project resources by analyzing schedules, projected utilization, and engagement-based schedule adherence, providing recommendations for optimization.o Drive decision-making processes related to hiring/loaning based on hours and utilization projections.o Prepare concise forecast vs. actuals variance reports and handle complex ad-hoc reporting requirements.o Provide supervision to the team, offering valuable feedback to enhance performance and productivity.o Expertise in BI Reporting, SQL, Advanced Excel, Basic Tableau, and R for effective analytics and reporting.o Enhanced communication channels, resulting in improved collaboration between business teams and resource managers, optimizing staff utilization by 20%.o Implemented efficient forecasting processes, reducing variance between projected and actuals by 15%.o Conducted successful QA processes for RA activities, maintaining high standards of accuracy and reliability.o Provided leadership and feedback, contributing to a 25% increase in team productivity and overall project efficiency.o Optimized internal processes across six business verticals, fostering increased output efficiency and substantial cost reduction.o Collaborated with the Board and Leadership team to define objectives and prioritize key focus areas for each quarter, aligning strategies with overarching organizational goals.o Specialized in Revenue and Finance Management Analytics, leveraging data to streamline financial processes and maximize revenue generation.

Bangalore

o Managed short-term forecasts and planning for 9 different programs, ensuring optimal staffing levels.o Developed weekly staffing plans for various lines of business, producing and presenting client reports on different metrics.o Led planning and staffing calls with diverse stakeholders, setting up WFM processes for new programs and providing training on VBA and automation.o Spearheaded performance metrics review, creating detailed analysis reports on impacted metrics.o Managed critical client reports, designed new ad-hoc reports, and built VBA-based templates for time-consuming reporting.

Bangalore

o Played a pivotal role in the Global Command Center (GCC) Team as a Senior Analyst, receiving awards for exceptional performance, including the "Pillar of Support Award - 2018."o Acted as the central point of contact for all clients and management, generating daily reports, developing dashboards, operational scorecards, financial models, and data visualizations to drive performance improvement.o Collaborated with business leaders to identify high-value actions using data-driven decisions, involving planning, forecasting, revenue estimation, incentive reports, process documentation, and daily staffing and client meetings.o Conducted in-depth analyses of key performance metrics and presented recommendations to senior management, focusing on productivity, process efficiencies, and strategy forecasts.o Managed workflow and analyzed workforce efficiency for 1200+ employees, providing cost and benefit analysis to management.

Bengaluru, Karnataka, India

o Duties include preparing daily reports, real-time monitoring, handling escalations/downtime, coordinating with clients for any program requirements. o Used workforce tracking tools to maintain information on employee activity and status, including scheduled assignments and absences, meetings and other schedule exceptions.o Monitor and analyze call volume distribution to ensure efficient accessibility.o Generate daily operational performance reports and associated Contact Center documentationo Monitor service levels and direct real-time forecasting to meet the call volume demand.o Managing real-time activities to help facilitate operational and client goals were met.

Bengaluru, Karnataka, India

o Managed, tracked and reported agent adherence to policy and absenteeism.o Monitoring staff phone auxiliary changes (break, lunch, etc.) using Cisco Finesse.o Maintain proper staffing levels and escalate discrepancies.o Monitor intra-day call volume traffic and adjust real time staffing to meet goals.o Monitor sick-line and counseling center staff activity for adherence.o Reduce abandon rate and Non-Adherence rate.

Bengaluru, Karnataka, India

o Worked as Interactive Social Media Executive from July’14 to Dec’15o Role is to handle all Retail banking quarries and assist customers through chat & email channel.

Bengaluru, Karnataka, India

o Worked as Support Staff in the department of Nutrition and Dietetics from Dec’17 to May’14.o Role is to prepare mean plan based on Dieticians suggestion and prepare diet count/summeryo Meeting patient and collecting feedbacks on food and beverages.o Tracking patient diet plan from admission until their discharge.