Sunil Kumar Email & Phone Number

Hyderabad, In

Responsible to define scope plan ans and implement Customer On Boarding projects on the ServiceNow platform Microsoft word - Client relations-Data management - Problem solving Processing Engineer at ServiceNow. Migration Data import into ITSM and Validation Data into SAP (S4) Hana , SAP ( IW75 ) & Asset reconciliation .

Hands on experience on incident, change, problem management, CMDB, and single sign-on. ❖ Connect and exchange information with other systems in a secure and efficient manner. ❖ Strong skills set in the servicenow suit development including SOAP/REST integration. ❖ Good knowledge on inbound and outbound by using CRUD operation methods. ❖ Worked on GET,POST,PATCH,PUT,DELETE methods. ❖ By using Explorer API in web services, HTTP link into third party applicationsCreated variable sets(single row variable sets), Variables, catalog UI policies & Catalog Client scripts. • Experience Working on designing the SLA’S as per the business needs

Internal Application Access Approvals as Admin. • Working through the functionality of the application approvals and looking into the User issues on the basis of the Service Now application • Looking into incidents and solving them on the basis of app-projected directories. • Differentiating between contractors and employees reaching out to PMO requests consistently approaching and verifying the approvals. • Validating the reserve class Working on vaccination modules • Looking into user details verifying Dates & Vaccination card trigging Security patch badge Updates. Medical case management • Daily acknowledgment, day-passing generationsHands on experience on incident, change, problem management,