Manager, Global Network Operations
• Last led a team of 14 resources in migrating the WAN technology for the organization, at more than 60 sites, around the globe, to Next-generation SD-WAN technology, ensuring substantial savings in CAPEX and OPEX.• Reported to the Director-Global IT Operation, for establishing connectivity for hybrid cloud and multi-cloud infrastructure in various Cloud Platforms (AWS/GCP) and on-premise.• Executed a project to implement a Contact-Centre solution for the Global Services & Support team using Amazon Connect and Genesys Cloud solutions. • Ensured that the Network infrastructure was available to its users, almost on a real-time basis (99.99%).• Arranged to protect all the assets of the organization by using the latest IT -Security policies along with IDS/IPS and DDOS prevention system. • Set up the Business Continuity Plan (BCP) for the team, enabling continuous operation in case of disaster and tested the BCP periodically to ensure efficacy.• Implemented IT Orchestration, automation and self-service in operation to improve the customer experience.• Performed resource management & augmentation, defining goals and reviewing performance periodically to ensure alignment with SLA.
