Executive
Current
Bangalore, Karnataka, India
- Enabling the delivery to achieve the CSAT norms defined by the organization.
- Responsible for inducting the new joinees in the team.
- Mentoring team and coaching new joinees in the team and align them in the process and procedures.
- Conducting Partner audit (checking field engineer closure report)
- Review with internal stake holders on Daily, Weekly, Monthly deliverables.
- Monitoring mail management team in terms number of mails actioned upon and monitor response time.