Sunil Kumar S Email & Phone Number

Job Responsibilities:Team Leadership:Manage and lead a team of operations professionals, including department heads, managers, and support staff.Foster a culture of collaboration, innovation, and accountability.Provide coaching and mentoring of staff to drive professional development.Process Optimization:Identify and implement process improvements to enhance efficiency and productivity.Establish and monitor key performance indicators (KPI) to measure the effectiveness of operations.Ensure that operations comply with all relevant regulations and standardsQuality Assurance:Develop and maintain quality control processes and procedures.Implement quality assurance measures to meet and exceed industry standards.Respond to and resolve quality-related issues as they ariseFinancial Management:Manage the operational budget, ensuring financial objectives are met.Identify cost-saving opportunities while maintaining quality standards.Report regularly to senior management on financial performance and variances. Customer Experience:Collaborate with customer service and marketing teams to ensure a positive customer experience.Implement customer feedback mechanisms and take actions to address concerns and improve satisfaction

India

Products: M365, Google Workspace, Hosted Exchange, Hosted SharePoint, Dynamics 365, Letsignit, Sign Now, Sync Monkey, Acronis Online Backup, Bitdefender Antivirus, Office Protect, Proofpoint Email Protection Job Responsibilities:Assisting Microsoft 365 Premier partners and customers by taking the necessary steps to resolve technical issues: determining the causes, providing remote support, finding solutions, and delivering the winning recipe.Assess VIP customer issues and build a trusting relationship through professional experience as a system administrator or technical advisor.Using strong customer service skills to improve business-to-business relationships. Providing personalized technical solutions to large corporations around the world where clients will be systems administrators, directors, and IT executives.Managing customer escalations and escalations and work with IT engineers to deliver VIP resolutions.Handling new technical challenges daily.

India

Products: Comodo Advanced Endpoint Manager, Endpoint manager ITSM (RMM, Service desk), Secure Email Gateway, Secure Internet Gateway, Endpoint Detection and Response, Security Operations Centre and Managed Detection and Response, CRM, JIRA, Confluence Job Responsibilities:• Providing technical support to clients across Globe.• Conduct workshops, training sessions and handle corporate training events• Providing answers to clients by identifying problems, researching answers and guiding clients through corrective steps.• Maintaining team scores and metrics, weekly reports and actions.• Training new team on Comodo product and Windows software related issue.• Active participant in regular meetings to share and observe the improvements brought into the product involving bug fixes, product stability, and Feature functionalities and performing impact analysis.• Analyze recurring issues and maintain open channel with the R&D and Product teams for improving the product.• Drive projects that improve support-related processes and our customer technical support experience.

Responsibilities: Building Management,Client Management,Logistics Management ,Housekeeping Management,Security Management,EHS Support,Compliance,Transport Management,Recruitment & Selection,On boarding/Induction,Time office Management,Payroll Management,Leave management, contractor labor management, Statutory & other compliance,MIS- Responsible to prepare various reports, Employee welfare & grievance handling, Discipline administration, Employee cycle (transfers/off boarding), Manpower planning, Talent Acquisition, Performance Management System Implementation, Learning & Development, Employer branding,Employee Engagement, HR Policy preparation & implementation

Chennai Area, India

Bachelor’S Degree, Mathematics

Informatics Certified Software Developer, Computer Science

Completed course of instruction in OOPS, C++,VC++,Oracle, Developer 2000, Visual Basic

Honours Diploma In Client/Server Applications, Computer Science, D