Sunil Kumar Sah Email & Phone Number

Working as Speciality Analyst in WTW (Willis tower Watson), ADML ( Absence, Disability Management & Life Plans. Health & Benefits.Claims Audit (Implementation Audit & Traditional Audit, Vendor workbook, client workbook, Debrief PPT, Process Improvement, Action Plan. Continuous improvement.Worked as Benefits Operations manager, health & welfare,People management and provided feedback as and when needed. • Ensure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth. To proactively build relationships with customers (internal and external); Responsible for managing Process, People, Metric & Client relationship; Ensure effective resource utilization.• Ensure Service Level Agreements for the process are met as agreed upon with the client Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing the sameGood in Knowledge Transfer, SOP generation (create new SOP for the transitioned task and send them for approval, then update it JAMA tool)Transitioned New clients to India (Implementation phase)Provide feedback to SDA, BOA/Team member and CSR on client and employee escalations.Quality check of Death claims, client report , issue trackers workflows COBRA enrollment, daily ongoing manual task processed by BOA/ team members Managing and administrate all the health traditional – Medical, Dental, Vision, Disability plan, STD (Short term disability), LTD (Long term disability), (included EOI approval/Denial manual process) In depth research and analysis of participant issues ie health plan enrollment, cobra rate, portal issue, cobra enrollment, Life and AD&D Pan enrollment Manual calculation of retro charges or refund so that it would be sent via Payroll Genpact Work History- Proficient in ms-excel.• Prepare training material for ramp-up team and their training and developmental plans.• Provided training to new hires as well as gave training on Ms Excel and Power point for beginners and advance level.• Part of the pilot batch for the process in genpact and got certified in first attempt with 100% accuracy.• Prepare PKT( Process Knowledge Test ) for entire floor and publish dash board on monthly basis.• Prepare mothly rating for entire team.• Attend VC with onshore team for SOP generation.• As an SME of the team responsible for various task, like team handling, solving team's query, quality checking.