Sunil Kumar Samal Email & Phone Number

• IT Project Management professional with 18 years of rich & qualitative experience in directing large engagements including complex Program/Project Management, Delivery Management, People Management• ITIL V4 Certified, Certified Scrum master professional• Experienced in IT Project Management, Infrastructure & Transition Management, IT Service Management• Forward-focused Project Manager with expertise in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality management, and so on • Wealth of expertise entails in resolving critical issues with extensive experience in monitoring, tuning and performing trend analysis of the System/Network performance• Acting as a Delivery Anchor for new deals involving creation of solutions and supporting planning; successfully delivered implementation, governance, & support projects across multiple businesses and geographies• Performance-driven professional with excellence in client engagement; set up project delivery strategy, operations readiness & internal controls in the organization• Skilled in quality delivery of Operational and Infrastructure Support for Wintel, Linux, Backup, Production Support, Network, Desktop, Telecom Support, and the Service Desk• Exhibited excellence in grasping the big picture, conceptualizing, developing and implementing solutions, partnering closely with Business Leaders & Stakeholders to achieve higher levels of efficiency & effectiveness• Worked for clients such as Shell, Honeywell, Sistema Shyam Teleservices, Reliance Telecom, Bank of India, Nokia Siemens Networks, IOCL• Acted as single point of contact for all service delivery, operations management, SLA reviews & quality related issues as Service Delivery Manager• Customer Centric Professional; efficient in interacting with clients for following up on unresolved issues; effective in ensuring high-quality customer experience, enriching customer satisfaction while adhering to the work processes & SLAs• Capable of delivering large-scale, complex projects with a focus on technology transformation; collaborated with leadership teams to evaluate technology challenges• Possess broad competence in strategic management with skills in driving new initiatives, setting up network / telecom infrastructures and contributing in achievement of organizational objectives