• Astute professional offering 10 years of rich experience in:Client relationship management | Vendor management | Team ManagementProcess Management | Inbound/Outbound call center operations MIS / ReportingProcess improvement | Analysis / Backend operations | Customer Retention• Resourceful in managing & leading teams for running successful process operations & abilities in developing procedures, service standards for business excellence• Leveraged abilities in identifying potential processes and implementing the same in line with the guidelines for improving operational efficiencies• Responsible for the analysis and understanding of all aspects of the customer life cycle and spreading best practices in churn prevention, specifically in Telecom sector• Proficient in improving churn performance by achieving the targeted customer and accomplishing product churn targets through making continuous improvement to retention activity• Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program SLA• An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities