Sunil Ojha Email and Phone Number

 Awarded FLMI Designation (Fellow, Life Management Institute) with Distinction from LOMA, in May’13 Awarded ALMI (Associate, Life Management Institute) Designation with Honors in July’12 Coaching for Success (2 Days workshop on Situational Leadership Styles and Employee DevelopmentProgram). 7 QC Tools. (Currently doing a project on reducing escalation related to medical queues), which is in analyze Phase).  Preparing Powerpoint Presentations Presenting Effectively Coaching Skills Effective Time Management Professional Assertiveness Teamwork & Emotional Intelligence Effective Feedback for Employees and Colleagues SIM Interacting with Confidence Delivering Successful Presentations SIM

• Aligned with process Individual Businees and Annuities processes• Formerly aligned with Underwriting process• Providing event-based and frequency-based feedback• Generating Dashboards and reports• Root cause analysis on errors• Conduct Calibration exercises on a regular basis to ensure consistency in measurement• Coordinating and being a part of special projects around improving operational efficiency and reducing operational costs• Maintain Quality culture across LOBs.• Assisting Ops-AMs/Manager in identifying training needs for the agents and process level issues that can help improve performance.• Participating and conducting team huddles and providing coaching and feedback brief on Quality Performance in the process.• Quality Orientation (Brief new agents and explain how the quality function operates in the process.)• Review Learning Curve Tollgate process for new hires in the team.• Interact with business partners, if and when required on process related matters.• Design & Deliver SOP /Training modules / Process Maps.• Help in updating the QSD as and when required.• Representative Sampling &Creating and Updating Transaction Monitoring Tool.

I joined MetLife as an Insurance Reviewer II (Medical Underwriter) on July 02, 2007