Sunil Raj personal email
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With over 11 years of experience in BPO Industry.I am a seasoned team leader who strives to deliver excellence and value to my clients and organization. I have been working at a managerial position and handling various verticals of customer service. been a part of process excellence team, inbound, outbound ,email, chat , tech support and Supplier SupportMy core competencies are people management and process excellence. I leverage effective communication, strategic planning, and challenge-based learning (CBL) methods to inspire and guide my team members, resulting in improved performance and productivity. I have also implemented process improvement initiatives that have enhanced the quality and efficiency of the service delivery. I have received multiple awards and recognition from clients and senior management for my leadership and excellence. I am passionate about learning new skills, exploring new domains, and solving complex problems. I aspire to grow as a leader and a professional in the service industry.
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Associate ManagerSutherlandBengaluru, Ka, In -
Team LeadMeesho Nov 2021 - Apr 2024Bengaluru, Karnataka, IndiaOnboarding of the new Suppliers KYC Check , Supplier Bank Account change request, TDS reimbursement Claims, Supplier and Customer payments disputes, Compensation and refund, Generating Cash Gram link for user's who doesn't have an UPI or Bank account Details. Aligning tickets equally to the team and ensuring resolution provided in a timely manner as per SOP. -
Process LeaderFirstsource Feb 2020 - Nov 2021Bengaluru, Karnataka, IndiaNumber Portability Telephone & Broadband - Backoffice Orders processing , Chat Support, Sales Force Tickets - P0 , P1, P2 ,P3 ensuring tickets are worked and resolution provided with a timeline as per SLA. -
Team Leader OperationsStartek Sep 2018 - Jan 2020Bengaluru, Karnataka, IndiaSupplier Support Tickets , Csat , Inbound calls. -
Process Specialist OperationsInfosys Bpm Feb 2011 - Mar 2017Bengaluru, Karnataka, IndiaOrder Processing, Billing, Sales, PSTN repair and Broadband technical support.
Sunil Raj Education Details
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Sankara College Of Science And Commerce CoimbatoreComputer Science -
St Joseph Higher Secondary School OotyMaths And Computer Science -
Kendriya Vidyalaya Hpf Ooty
Frequently Asked Questions about Sunil Raj
What company does Sunil Raj work for?
Sunil Raj works for Sutherland
What is Sunil Raj's role at the current company?
Sunil Raj's current role is Associate Manager.
What is Sunil Raj's email address?
Sunil Raj's email address is su****@****ail.com
What schools did Sunil Raj attend?
Sunil Raj attended Sankara College Of Science And Commerce Coimbatore, St Joseph Higher Secondary School Ooty, Kendriya Vidyalaya Hpf Ooty.
Not the Sunil Raj you were looking for?
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Sunil Raj
Director And Head Of Logistics And Supply Chain Training Institute At Government Of IndiaSouth Delhi2rediffmail.com, svpnpa.gov.in
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