Sunil Raj

Sunil Raj Email and Phone Number

Associate Manager @ Sutherland
Bengaluru, KA, IN
Sunil Raj's Location
Bengaluru, Karnataka, India, India
Sunil Raj's Contact Details

Sunil Raj personal email

About Sunil Raj

With over 11 years of experience in BPO Industry.I am a seasoned team leader who strives to deliver excellence and value to my clients and organization. I have been working at a managerial position and handling various verticals of customer service. been a part of process excellence team, inbound, outbound ,email, chat , tech support and Supplier SupportMy core competencies are people management and process excellence. I leverage effective communication, strategic planning, and challenge-based learning (CBL) methods to inspire and guide my team members, resulting in improved performance and productivity. I have also implemented process improvement initiatives that have enhanced the quality and efficiency of the service delivery. I have received multiple awards and recognition from clients and senior management for my leadership and excellence. I am passionate about learning new skills, exploring new domains, and solving complex problems. I aspire to grow as a leader and a professional in the service industry.

Sunil Raj's Current Company Details
Sutherland

Sutherland

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Associate Manager
Bengaluru, KA, IN
Sunil Raj Work Experience Details
  • Sutherland
    Associate Manager
    Sutherland
    Bengaluru, Ka, In
  • Meesho
    Team Lead
    Meesho Nov 2021 - Apr 2024
    Bengaluru, Karnataka, India
    Onboarding of the new Suppliers KYC Check , Supplier Bank Account change request, TDS reimbursement Claims, Supplier and Customer payments disputes, Compensation and refund, Generating Cash Gram link for user's who doesn't have an UPI or Bank account Details. Aligning tickets equally to the team and ensuring resolution provided in a timely manner as per SOP.
  • Firstsource
    Process Leader
    Firstsource Feb 2020 - Nov 2021
    Bengaluru, Karnataka, India
    Number Portability Telephone & Broadband - Backoffice Orders processing , Chat Support, Sales Force Tickets - P0 , P1, P2 ,P3 ensuring tickets are worked and resolution provided with a timeline as per SLA.
  • Startek
    Team Leader Operations
    Startek Sep 2018 - Jan 2020
    Bengaluru, Karnataka, India
    Supplier Support Tickets , Csat , Inbound calls.
  • Infosys Bpm
    Process Specialist Operations
    Infosys Bpm Feb 2011 - Mar 2017
    Bengaluru, Karnataka, India
    Order Processing, Billing, Sales, PSTN repair and Broadband technical support.

Sunil Raj Education Details

  • Sankara College Of Science And Commerce Coimbatore
    Sankara College Of Science And Commerce Coimbatore
    Computer Science
  • St Joseph Higher Secondary School Ooty
    St Joseph Higher Secondary School Ooty
    Maths And Computer Science
  • Kendriya Vidyalaya Hpf Ooty
    Kendriya Vidyalaya Hpf Ooty

Frequently Asked Questions about Sunil Raj

What company does Sunil Raj work for?

Sunil Raj works for Sutherland

What is Sunil Raj's role at the current company?

Sunil Raj's current role is Associate Manager.

What is Sunil Raj's email address?

Sunil Raj's email address is su****@****ail.com

What schools did Sunil Raj attend?

Sunil Raj attended Sankara College Of Science And Commerce Coimbatore, St Joseph Higher Secondary School Ooty, Kendriya Vidyalaya Hpf Ooty.

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