Sunil Ramnauth Email and Phone Number
Sunil Ramnauth personal email
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My expertise is optimizing field service and service-center operations from the ground up: elevating customer satisfaction levels, supporting sales, and improving cost controls / profitability for small- to medium-sized manufacturers and distributors. I train and mentor technicians, enhance service operations, implement service software , and develop cost-effective standard operating procedures.Here’s proof:● Within the first 90 days at SABA USA, I developed & implemented a world-class, client-oriented service approach to support its brand as the US division of an international restaurant and foodservice equipment manufacturer.● Turned around Buddy’s Home Furnishing service operations from a $571K+ expense to a budding profit center!This expertise is built on a powerful combination of managerial, IT, cost management and technical field-service knowledge. I know what to do, how to get it done quickly and cost-effectively, how to train technicians (local and remote) to do the same, and how to satisfy - and keep - customers. More proof:● Earned #1 Technician in national ranking at LG Electronics USA in overall performance metrics (KPI’S), including 100% NPS for FY2018. ● At Best Buy, restructured field service procedures when our team was drastically reduced during corporate reorganization. Our success (including 27% reduction in operating costs and 11% increase in customer satisfaction) led to my next position as Director of Service Operations at Buddy’s Home Furnishings, the national leader in its category.● At Buddy’s, reorganized the corporate service department after acquisition: Implemented service software and created new SOPs and KPIs that increased efficiency by 50%, cut costs by $300,000, and minimized repair re-works, maintaining them at ≤4% / month.Strengths: Operations management, service center development, field service management, KPI management, P&L, cost savings, team-building, training, mentoring, continuous quality , customer service , distribution, delivery, budget, inventory development, remote management
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National Service ManagerItv-Ice Makers Apr 2021 - PresentUnited States✯ Provided strategic leadership in shaping call center and field service policies, optimizing service delivery, and driving initiatives that enhance value for ITVs internal and external stakeholders. Led and developed Service Operations and service teams while developing and implementing service CRM software (Salesforce) to ensure exceptional customer service and operational efficiency. Oversaw call center and Field Service candidate selection, training, development, and performance management. Maintained high customer satisfaction to assist the sales team, profitability, inventory, and payroll goals. Notably, collaborated with national and international engineering teams to develop and enhance ITV product line field performance, reliability, and life cycle costs. This collaboration extended to working closely with national and international cross-functional teams (marketing, IT, accounting, quality control) to drive continuous improvement initiatives. Developed and executed a national organization-wide strategic plan aligned with company objectives, including a KPI reporting system to monitor performance and identify areas or locations requiring improvement, efficiency gains, cost reduction, and enhanced service quality. -
Director Of Service OperationsSaba Corp. Usa Jun 2019 - PresentUnited States✯ Accelerated service transformation activities with the implementation of new tools, such as service software, and the utilization of data analytics tools and techniques. Created, developed, and implemented KPIs and SOPs, which improved daily service operations to achieve monthly, quarterly, and annual Field Service financial and performance targets. Created, negotiated, and implemented ASC agreements to drive operating discipline and collaboration with field service leaders. Assisted with the management of company's product life cycle stages. Finally, introduced a new parts inventory and logistics system designed to enhance parts sourcing and delivery operations from three distribution centers within the United States.
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Field Service TechnicianLg Electronics Usa, Inc. 2016 - 2019Tampa/St. Petersburg, Florida Area✯ Managed all aspects of continuous maintenance for LG equipment. Secured long-term client relationships by utilizing collaboration, persuasion, and creativity, which resulted in over 90% Net Promoter Score (NPS), year over year. Also, recognized for exceptional customer service and ranking 1st for meeting and exceeding all Key Performance Indicators (KPIs) within the United States for FY18. Finally, collaborated, coach, and mentor new technicians throughout new business development activities and technology implementation.
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Director Of Service OperationsBuddy'S Home Furnishings 2013 - 2016Tampa/St. Petersburg, Florida Area✯ Directed the development and implementation of an innovative service business model. Focused on enhancing internal process improvements, operational effectiveness, and continuous business growth throughout 200 plus retail store locations and service centers. This includes managing the service team, reviewing and analyzing P&L statements, creating an innovative parts inventory system, and part refurbishing program. Utilized creativity and collaboration with cross-functional teams to develop a product repair tracking website to ensure quality customer service and boost product sales. Additionally, coordinated service level agreements with many external vendors, manufacturers, distributors which conducting cost savings analysis. -
Consumer Electronics Field Service TechnicianBest Buy/ Geek Squad 2006 - 2013Tampa/St. Petersburg, Florida Area✯ Enhanced productivity by quickly adapting to customer's requirements, ensuring timely communications, and exceeding KPIs. Also, utilized sound business acumen to train and mentor cross-functional field service technicians, while promoting leadership throughout inventory accountability and client services. -
Communications Repair Department ManagerSencommunications, Inc 2005 - 2006Tampa/St. Petersburg, Florida Area✯ Tasked with managing the repair processes for a diverse range of products involving voice, video, and data equipment. Coordinated recruitment, hiring, and training for employees, guiding product repair solutions while integrating operational management to ensure continuous client satisfaction.
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Service ManagerPreferred Communications, Inc. 2004 - 2005Tampa/St. Petersburg, Florida Area✯ Developed innovative training programs for new associates, coaching, and mentoring staff with the focus on providing high-quality customer support to the public. Successfully repaired Nextel wireless products while managing processes in support of operational business goals.
Sunil Ramnauth Skills
Sunil Ramnauth Education Details
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Computer And Information Systems -
Tampa Technical InstituteElectronic And Computer Engineering Technology
Frequently Asked Questions about Sunil Ramnauth
What company does Sunil Ramnauth work for?
Sunil Ramnauth works for Itv-Ice Makers
What is Sunil Ramnauth's role at the current company?
Sunil Ramnauth's current role is Building & developing world-class service teams & systems for sales organizations, from concept to cost-effectiveness.
What is Sunil Ramnauth's email address?
Sunil Ramnauth's email address is su****@****hoo.com
What schools did Sunil Ramnauth attend?
Sunil Ramnauth attended Devry University-Florida, Tampa Technical Institute.
What skills is Sunil Ramnauth known for?
Sunil Ramnauth has skills like Customer Service, Troubleshooting, Management, Wireless, Testing, Leadership, Networking, Computer Hardware, Maintenance And Repair, Customer Satisfaction, Sales Management, Retail.
Who are Sunil Ramnauth's colleagues?
Sunil Ramnauth's colleagues are Pablo Alandi, Susana Torres, Hector Forner Gimenez, Carolina Martínez Poveda, César García Ricart, Lilly Nickel, Jesús Fernández.
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