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Sunil Ramnauth is listed as Building & developing world-class service teams & systems for sales organizations, from concept to cost-effectiveness at ITV-Ice Makers, a company with 48 employees, based in Greater Tampa Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Sunil Ramnauth.
Sunil Ramnauth previously worked as National Service Manager at Itv-Ice Makers and Director of Service Operations at Saba Corp. Usa. Sunil Ramnauth holds Bachelor Of Science (B.S.), Computer And Information Systems from Devry University-Florida.
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My expertise is optimizing field service and service-center operations from the ground up: elevating customer satisfaction levels, supporting sales, and improving cost controls / profitability for small- to medium-sized manufacturers and distributors. I train and mentor technicians, enhance service operations, implement service software , and develop cost-effective standard operating procedures.Here’s proof:● Within the first 90 days at SABA USA, I developed & implemented a world-class, client-oriented service approach to support its brand as the US division of an international restaurant and foodservice equipment manufacturer.● Turned around Buddy’s Home Furnishing service operations from a $571K+ expense to a budding profit center!This expertise is built on a powerful combination of managerial, IT, cost management and technical field-service knowledge. I know what to do, how to get it done quickly and cost-effectively, how to train technicians (local and remote) to do the same, and how to satisfy - and keep - customers. More proof:● Earned #1 Technician in national ranking at LG Electronics USA in overall performance metrics (KPI’S), including 100% NPS for FY2018. ● At Best Buy, restructured field service procedures when our team was drastically reduced during corporate reorganization. Our success (including 27% reduction in operating costs and 11% increase in customer satisfaction) led to my next position as Director of Service Operations at Buddy’s Home Furnishings, the national leader in its category.● At Buddy’s, reorganized the corporate service department after acquisition: Implemented service software and created new SOPs and KPIs that increased efficiency by 50%, cut costs by $300,000, and minimized repair re-works, maintaining them at ≤4% / month.Strengths: Operations management, service center development, field service management, KPI management, P&L, cost savings, team-building, training, mentoring, continuous quality , customer service , distribution, delivery, budget, inventory development, remote management
Listed skills include Customer Service, Troubleshooting, Management, Wireless, and 39 others.
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A career timeline built from the work history available for this profile.
United States
✯ Provided strategic leadership in shaping call center and field service policies, optimizing service delivery, and driving initiatives that enhance value for ITVs internal and external stakeholders. Led and developed Service Operations and service teams while developing and implementing service CRM software (Salesforce) to ensure exceptional customer.
United States
✯ Accelerated service transformation activities with the implementation of new tools, such as service software, and the utilization of data analytics tools and techniques. Created, developed, and implemented KPIs and SOPs, which improved daily service operations to achieve monthly, quarterly, and annual Field Service financial and performance targets..
Tampa/St. Petersburg, Florida Area
✯ Managed all aspects of continuous maintenance for LG equipment. Secured long-term client relationships by utilizing collaboration, persuasion, and creativity, which resulted in over 90% Net Promoter Score (NPS), year over year. Also, recognized for exceptional customer service and ranking 1st for meeting and exceeding all Key Performance Indicators.
Tampa/St. Petersburg, Florida Area
✯ Directed the development and implementation of an innovative service business model. Focused on enhancing internal process improvements, operational effectiveness, and continuous business growth throughout 200 plus retail store locations and service centers. This includes managing the service team, reviewing and analyzing P&L statements, creating an.
Tampa/St. Petersburg, Florida Area
✯ Enhanced productivity by quickly adapting to customer's requirements, ensuring timely communications, and exceeding KPIs. Also, utilized sound business acumen to train and mentor cross-functional field service technicians, while promoting leadership throughout inventory accountability and client services.
Tampa/St. Petersburg, Florida Area
✯ Tasked with managing the repair processes for a diverse range of products involving voice, video, and data equipment. Coordinated recruitment, hiring, and training for employees, guiding product repair solutions while integrating operational management to ensure continuous client satisfaction.
Tampa/St. Petersburg, Florida Area
✯ Developed innovative training programs for new associates, coaching, and mentoring staff with the focus on providing high-quality customer support to the public. Successfully repaired Nextel wireless products while managing processes in support of operational business goals.
Other employees you can reach at itv.es. View company contacts for 48 employees →
Susana Torres
Colleague at Itv-Ice MakersValencia, Valencian Community, Spain, Spain
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AJ
Angel José León Peña
Colleague at Itv-Ice MakersPaterna, Valencian Community, Spain, Spain
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JJ
Jose Juan Ruipérez Sánchez
Colleague at Itv-Ice MakersGreater Valencia Metropolitan Area, Spain
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HF
Hector Forner Gimenez
Colleague at Itv-Ice MakersGreater Valencia Metropolitan Area, Spain
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CH
Carlos Heldwein
Colleague at Itv-Ice MakersValencia, Valencian Community, Spain, Spain
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JH
Jesús Heredia
Colleague at Itv-Ice MakersPicasent, Valencian Community, Spain, Spain
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VL
Vanessa Laderas Fernández
Colleague at Itv-Ice MakersGreater Valencia Metropolitan Area, Spain
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JB
Jesús Benito
Colleague at Itv-Ice MakersGreater Valencia Metropolitan Area, Spain
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AS
Alessio Sgroi
Colleague at Itv-Ice MakersPalermo, Sicily, Italy, Italy
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MG
Maria Goretti Diaz Perez
Colleague at Itv-Ice MakersGreater Valencia Metropolitan Area, Spain
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Major Concentration: Web Development & Database Administration
Electronics and Engineering Technology
Quick answers generated from the profile data available on this page.
Sunil Ramnauth works for ITV-Ice Makers.
Sunil Ramnauth is listed as Building & developing world-class service teams & systems for sales organizations, from concept to cost-effectiveness at ITV-Ice Makers.
Sunil Ramnauth is based in Greater Tampa Bay Area, United States, United States while working with ITV-Ice Makers.
Sunil Ramnauth has worked for Itv-Ice Makers, Saba Corp. Usa, Lg Electronics Usa, Inc., Buddy'S Home Furnishings, and Best Buy/ Geek Squad.
Sunil Ramnauth's colleagues at ITV-Ice Makers include Susana Torres, Angel José León Peña, Jose Juan Ruipérez Sánchez, Hector Forner Gimenez, and Carlos Heldwein.
You can use AeroLeads to view verified contact signals for Sunil Ramnauth at ITV-Ice Makers, including work email, phone, and LinkedIn data when available.
Sunil Ramnauth holds Bachelor Of Science (B.S.), Computer And Information Systems from Devry University-Florida.
Sunil Ramnauth is listed with skills including Customer Service, Troubleshooting, Management, Wireless, Testing, Leadership, Networking, and Computer Hardware.
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