Digital Customer Experience professional with more than 20 years of of rich experience in leadership, program management and business development roles. More than 15 years of experience in CRM domain; Led implementation of several projects for marquee customers in the USA , Europe, APAC and ME regions. Microsoft Dynamics competency lead, experience of managing large teams, building tools, accelerators and frameworks. Extensive experience of designing solution architecture and consulting senior stakeholders on strategy and road map. Rich experience of business development activities that includes providing solution, estimates, plan, creating and making impactful presentations to customer senior management and decision makers. Global exposure: Have traveled extensively in USA, Europe and APAC regions for project implementation and business development activities. Excellent grasp of different cultures and ability to work with diverse international teams.